Many of you are already aware that I am unable to drive and cannot venture out alone. As a bookworm, you can imagine just how many online purchases I can average throughout the year. Yes, I am aware that I am leaving a bad carbon footprint in my wake. I am sorry. I do try to limit purchases until I am ready to buy several titles to reduce this as much as possible, but it happens. I need books and there are people who will supply them. But recently I received my latest haul and found myself frustrated at what is becoming a common incident. This happens…
And it happens.. and happens. The book is hideous! More and more often I am receiving books with a different cover than what I placed my order for.
ISNB – International Standard Book Number
This little 10 – 13 digit number is a book collector’s best friend. It tells me which edition and variation I can expect. I check it when making purchases that include books with a particular cover that I want to add to my collection. So how is it that the number matches but the end result does not?
I am honestly fed up with the experience and it is not limited to one retailer or seller. So I found myself asking whether this is happening to others who purchase online or is this perhaps some form of terrible karma due to my carbon footprint?
So keeping this on the lighter side, as I often do (I am a slacker 😉 )..
Should online retailers and sellers be obligated to provided the correct edition?
Hands down, I feel they should. You are paying for a specific product and that is what they are promising to provide. I wouldn’t order blue pants and expect to receive the purple ones.
Every seller should be forthright about any possible variations before transactions are complete. If it is possible that they may deviate there needs to be a disclaimer.
I also feel sites that are a platform for individual sellers have a certain obligation to ensure that their software matches the correct items with the ISBN when entered if they do not allow sellers to post their own images. (I scoured some forums recently on specific sites that host sellers and discovered that the sellers have also complained about this. I previously had no idea that several of the larger retailers do not allow sellers to add their own images.)
So Talk To Me!
If you purchase books through online retailers or place orders through mail, have you experienced similar issues?
Do you have an online retailer that you trust to always provide the correct edition (because I clearly need a new)?
What are your thoughts?