Transforming Health Care - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Transforming Health Care write by Charles Kenney. This book was released on 2010-11-08. Transforming Health Care available in PDF, EPUB and Kindle. For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe
Healing Healthcare
Healing Healthcare - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Healing Healthcare write by Mark L. Dean. This book was released on 2012-05-21. Healing Healthcare available in PDF, EPUB and Kindle. This is an excellent read about people, and the process of healing healthcare. Will Patterson is the new CEO at Healing University Medical Center. What he inherits is a broken system; an organization losing money, exhausted doctors and nurses, high turnover rates, and patient satisfaction at an all-time low. When his own mother suffers a minor heart attack and receives excellent care at another facility, Patterson is faced with a stark realization: he would not have wanted her to have come to his hospital. Rather than despair, he reaches out to the CEO where his mother was treated in the hopes of discovering their secret. What he finds are a leadership philosophy and the tools to completely transform Healing University. Transformational leadership is the philosophy. Lean provides the tools. Patterson is initially skeptical about the idea of applying Lean processes to Healing U. After all, patients are not inanimate objects flowing through a process. But by focusing on this idea Patter
Leading the Lean Healthcare Journey
Leading the Lean Healthcare Journey - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Leading the Lean Healthcare Journey write by Joan Wellman. This book was released on 2010-12-13. Leading the Lean Healthcare Journey available in PDF, EPUB and Kindle. Every healthcare organization can learn from Seattle Children‘s continuous improvement process, but this book is not an operator‘s manual. Instead, it is a challenge to everyone concerned with healthcare to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mut
Journey to Excellence
Journey to Excellence - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Journey to Excellence write by Kathleen Jennison Goonan. This book was released on 2009-11-14. Journey to Excellence available in PDF, EPUB and Kindle. This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits. To fully understand the journey for these nine organizations and their return on investment, the authors studied each of their 50-page award applications, presentations at national and regional meetings, and other publications by or about them. Additionally and most importantly, CEOs and other senior leaders were interviewed at length. The questions asked of these leaders followed three basic themes: How did you successfully use the Baldrige framework to drive improvement? What would you recommend other organizations do to gain the value you have from a Baldrige journey? What can we learn from you that would help other organizations manage their improvement journeys to maximize the value they gain? “Health reform is making it clear: healthcare organizations improving to great clinical, financial, and experience outcomes will win and thrive for the communities they serve. Yet research teaches us that most change fails. Journey to Excellence, through ‘brutal truth,’ inspirational storytelling, courageous journeys, disciplined research, and sustained results, shows us the way, the very hard way, as well as the awesome possibility.” Jim Conway, SVP, Institute for Healthcare Improvement “W. Edwards Deming spoke of consistent, business-driving quality as arising from ‘a system of production.’ At best, health care delivery in most places today is bubbling chaos. The Malcolm Baldrige Quality Award supplies the only practical, comprehensive outline for health care as a system of production in existence today. It’s about time that health care leaders had a comprehensive guide. Taught by experts, this volume is drawn from careful analysis of those who have succeeded. You hold the future in your hands – at least, for those who will not only survive, but thrive in the coming turmoil of health care reform.” Brent James, MD, Intermountain Health Care “Journey to Excellence is an insightful synthesis of the powerful Baldrige framework and the real life journeys of the healthcare award winners. Their stories will deepen understanding both for those new to and experienced with the Baldrige Criteria. This book is a major contribution to achieving healthcare excellence!” Louise Liang, MD, Former Chair, Institute for Healthcare Improvement “Most healthcare organizations are currently in a purely reactive mode – just struggling to get through the day and the fiscal year, collecting the data that they are required to report, and responding to crises. In Journey to Excellence, Goonan and her co-authors show healthcare leaders how to take control of the agenda. The Baldrige Criteria define the journey that can help organizations approach greatness, and the authors’ LASER set of behaviors describes what they need to ‘pack’ for the trip.” Tom Lee, MD, Network President, Partners Healthcare System “Journey to Excellence provides a concrete framework for leaders seeking to improve their organizational performance. Health care organizations are likely to face increasing pressure to improve quality and reduce cost in the coming years. Goonan, Muzikowski, and Stoltz offer a strategic roadmap for a successful transformational change. This book contains real life stories of leaders who used Baldrige to successfully transform their organizations into high performance enterprises.” Vinod K. Sahney, Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts
The Baptist Health Care Journey to Excellence
The Baptist Health Care Journey to Excellence - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Baptist Health Care Journey to Excellence write by Al Stubblefield. This book was released on 2011-01-31. The Baptist Health Care Journey to Excellence available in PDF, EPUB and Kindle. An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
