Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis write by Stanislav Hristov Ivanov. This book was released on 2017. Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis available in PDF, EPUB and Kindle. Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited - a gap that is partially filled by this paper. It investigates the costs and benefits of the adoption of RAISA by travel, tourism, and hospitality companies (hotels, restaurants, event organisers, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries and others). Specifically the paper looks at how RAISA influence the competitiveness, service quality, human resource management, service operations processes and standards, hospitality facilities layout, operating costs and revenues, and investigates the conditions under which the adoption of RAISA would be of benefit of the company. The paper acknowledges that the adoption of RAISA is dependent on the labour and technology costs, customers' readiness and willingness to be served by a robots, cultural characteristics of both customers and service providers, the technological characteristics of RAISA solutions and other factors. The paper elaborates on the practical challenges to be faced by tourist companies when introducing RAISA (e.g. related to resistance to change, reengineering of service processes) and provide recommendations to both tourism companies and robot manufacturers how to deal with these challenges.
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality write by Stanislav Ivanov. This book was released on 2019-10-14. Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality available in PDF, EPUB and Kindle. Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality write by Stanislav Ivanov. This book was released on 2019-10-14. Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality available in PDF, EPUB and Kindle. Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Robots in travel, tourism and hospitality: Key findings from a global study
Robots in travel, tourism and hospitality: Key findings from a global study - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Robots in travel, tourism and hospitality: Key findings from a global study write by Craig Webster. This book was released on 2020-02-17. Robots in travel, tourism and hospitality: Key findings from a global study available in PDF, EPUB and Kindle. This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.
Digital Transformation in Aviation, Tourism and Hospitality in Southeast Asia
Digital Transformation in Aviation, Tourism and Hospitality in Southeast Asia - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Digital Transformation in Aviation, Tourism and Hospitality in Southeast Asia write by Azizul Hassan. This book was released on 2022-11-17. Digital Transformation in Aviation, Tourism and Hospitality in Southeast Asia available in PDF, EPUB and Kindle. Technological advances and the drive to digitalize business processes in aviation, tourism, and hospitality have forced the industries to go along with the digital movement. The results are often mixed. This book brings together contributions from leading scholars in the field and explores the digital transformation in these industries in Southeast Asia. The book looks at the impact of digital transformation on the region and the issues and challenges brought about by this transformation. It also addresses trends in the industries from blockchain technology, AI, biometric and mobile technology applications to in-flight catering. It examines the impact of COVID-19 on the industries and how the pandemic has led to businesses adopting new business models. Through the case studies of digital adoptions in the region, readers will gain insights on how the countries have leveraged new technologies and the implementation processes to drive digital transformation. The book aims to help scholars and policy makers understand the digital advances in the industries to better formulate responses in research and policy making and deliver effective digital transformation.
