Call Centers For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Call Centers For Dummies write by Real Bergevin. This book was released on 2010-05-11. Call Centers For Dummies available in PDF, EPUB and Kindle. Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Call centres for dummies
Call centres for dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Call centres for dummies write by Real Bergevin. This book was released on 2010. Call centres for dummies available in PDF, EPUB and Kindle.
The Call Center Handbook
The Call Center Handbook - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Call Center Handbook write by Keith Dawson. This book was released on 2003-11-20. The Call Center Handbook available in PDF, EPUB and Kindle. Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Call Centers for Dummies, 2nd Edition
Call Centers for Dummies, 2nd Edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Call Centers for Dummies, 2nd Edition write by Real Bergevin. This book was released on 2010. Call Centers for Dummies, 2nd Edition available in PDF, EPUB and Kindle.
Customer Service For Dummies
Customer Service For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service For Dummies write by Karen Leland. This book was released on 2011-03-03. Customer Service For Dummies available in PDF, EPUB and Kindle. Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
