Citizen Relationship Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Citizen Relationship Management write by Alexander Schellong. This book was released on 2008. Citizen Relationship Management available in PDF, EPUB and Kindle. This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Citizen Relationship Management in a One-Stop-Government Environment
Citizen Relationship Management in a One-Stop-Government Environment - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Citizen Relationship Management in a One-Stop-Government Environment write by Thomas Trostman. This book was released on 2002. Citizen Relationship Management in a One-Stop-Government Environment available in PDF, EPUB and Kindle.
Citizen relationship management
Citizen relationship management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Citizen relationship management write by Hinrich E. G. Bonin. This book was released on 2000. Citizen relationship management available in PDF, EPUB and Kindle. Kundenzufriedenheit , Verwaltung. Der Verfasser widmet sich dem Thema, wie die öffentliche Verwaltung eine dauerhaft positive Beziehung zum Bürger handhaben kann. Beim Praktizieren des Citizen Relationship Management (CRM) sind Anleihen beim Customer Relationship Management hilfreich: Verstehen der Kunden und des Marktes, Entwickeln des Angebotes etc.
Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity
Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity write by Silva, Carlos Nunes. This book was released on 2013-06-30. Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity available in PDF, EPUB and Kindle. The relationship between citizens and city governments is gradually transforming due to the utilization of advanced information and communication technologies in order to inform, consult, and engage citizens. Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity explores the nature of the new challenges confronting citizens and local governments in the field of urban governance. This comprehensive reference source explores the role that Web 2.0 technologies play in promoting citizen participation and empowerment in the city government and is intended for scholars, researchers, students, and practitioners in the field of urban studies, urban planning, political science, public administration, and more.
Beyond Bureaucracy
Beyond Bureaucracy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Beyond Bureaucracy write by Alois A. Paulin. This book was released on 2017-04-22. Beyond Bureaucracy available in PDF, EPUB and Kindle. This book examines the role of bureaucracy in modern technologically advanced societies, the traditional models of governance, and the potential of information technology to fundamentally change and improve governance. In the area of public-domain governance, information and communication technologies (ICTs) have empowered public agencies to improve their activities and to strengthen the efficiency of their operations. Technology has enabled optimized transfer of knowledge and information between government agencies, more efficient supervision and control of relationships with citizens, and higher efficiency in law enforcement through better access to information. Throughout the last decades, technology has been used to strengthen the role of state bureaucracies and the relationship between the civil service and the citizens. We have witnessed the transformative powers of ICTs in private-sector enterprises in well-structured technological landscapes, which has produced new ecosystems comprised of software developers, providers, and consumers who provide and consume new products and services in ecosystems that are based on clear technological standards and shared modular generic artefacts, which allow for distributed peer production. ICTs will shape cultural and civic discourse and create products, services and tools, relying on the open toolsets, technologies and exchange of knowledge between peers. This book will be of particular interest to government CIOs, IT/IS managers, researchers, students, and practitioners in technical sciences, public administration, business management, public policy and IS management.
