Citizen Relationship Management in a One-Stop-Government Environment - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Citizen Relationship Management in a One-Stop-Government Environment write by Thomas Trostman. This book was released on 2002. Citizen Relationship Management in a One-Stop-Government Environment available in PDF, EPUB and Kindle.
Citizen Relationship Management
Citizen Relationship Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Citizen Relationship Management write by Alexander Schellong. This book was released on 2008. Citizen Relationship Management available in PDF, EPUB and Kindle. This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.
Electronic Government and the Information Systems Perspective
Electronic Government and the Information Systems Perspective - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Electronic Government and the Information Systems Perspective write by Andrea Kő. This book was released on 2017-08-11. Electronic Government and the Information Systems Perspective available in PDF, EPUB and Kindle. This book constitutes the refereed proceedings of the 6th International Conference on Electronic Government and the Information Systems Perspective, EGOVIS 2017, held in Lyon, France, in August 2017. The 20 revised full papers presented were carefully reviewed and selected from 24 submissions. The papers areorganized in the following topical sections: digitalization and transparency; open data ecosystems; intelligent systems in e-government; e-government research and intelligent systems; m-government and inclusion; e-government cases - data knowledge management; and knowledge management in the context of e-government.
Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes
Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes write by Chhabra, Susheel. This book was released on 2009-02-28. Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes available in PDF, EPUB and Kindle. "The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher.
Electronic Government
Electronic Government - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Electronic Government write by Maria A. Wimmer. This book was released on 2005-08-11. Electronic Government available in PDF, EPUB and Kindle. This book constitutes the refereed proceedings of the 4th International Conference on Electronic Government, EGOV 2005, held in Copenhagen, Denmark in August 2005. The 30 revised papers presented were carefully reviewed and selected from numerous submissions and assess the state of the art in e-government/e-governance and provide guidance for research, development and application of this emerging field. The papers are arranged in topical sections on challenges, performance, strategy, knowledge, and technology.
