Consumer Online Dispute Resolution Pathways in Europe

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Release : 2022-11-18
Genre : Consumer protection
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Book Rating : 342/5 ( reviews)

Consumer Online Dispute Resolution Pathways in Europe - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Consumer Online Dispute Resolution Pathways in Europe write by Emma van Gelder. This book was released on 2022-11-18. Consumer Online Dispute Resolution Pathways in Europe available in PDF, EPUB and Kindle. The field of consumer online dispute resolution is going through important developments throughout Europe. New ODR providers are entering the field and a growing number of ADR bodies are relying on digital technologies to resolve consumer complaints. Also, consumers are increasingly resorting to online platforms to achieve redress. ODR has the potential to increase consumers' access to redress by taking the procedure online. At the same time, the quality of cODR procedures remains a challenge. For instance, transparency is difficult to achieve, especially when algorithmic software is used, and a fair procedure cannot always be safeguarded in text-based online procedures. The fundamental right of access to justice not only underscores the right to access a dispute resolution body to emulate an enjoyment of substantive rights, but also the right to a procedure that complies with fairness standards. This book explores what procedural standards must be in place to secure consumers' access to fair ODR procedures in Europe, by way of a theoretical and empirical legal study. This research is financed by the ERC research council.

Online Dispute Resolution

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Release : 2015-11-30
Genre : Reference
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Book Rating : 547/5 ( reviews)

Online Dispute Resolution - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Online Dispute Resolution write by Net Neutrals EU. This book was released on 2015-11-30. Online Dispute Resolution available in PDF, EPUB and Kindle. Online Dispute Resolution Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow A Promise Unfulfilled and What to Do About It - Complaint Handling Now Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective Jo DeMars Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System Pablo Cortes Consumer Trust and Business Benefits with ODR Immaculada Barral-Vials Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design Riika Koulu The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges Amy Koltz Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View Katherine G. Newcomer One Man's View of One Country - ADR & ODR and the future of complaint management in the UK Adrian Lawes

New Pathways to Civil Justice in Europe

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Release : 2021-09-17
Genre : Law
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Book Rating : 379/5 ( reviews)

New Pathways to Civil Justice in Europe - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook New Pathways to Civil Justice in Europe write by Xandra Kramer. This book was released on 2021-09-17. New Pathways to Civil Justice in Europe available in PDF, EPUB and Kindle. This book focuses on four topical and interconnected, innovative pathways to civil justice within the context of securing and improving access to justice: the use of Artificial Intelligence and its interactions with judicial systems; ADR and ODR tracks in privatising justice systems; the effects of increased self-representation on access to justice; and court specialization and the establishment of commercial courts to counter the trend of vanishing court trials. Top academics and experts from Europe, the US and Canada address these topics in a critical and multidisciplinary manner, combining legal, socio-legal and empirical insights. The book is part of ‘Building EU Civil Justice’, a five-year research project funded by the European Research Council. It will be of interest to scholars and policymakers, as well as practitioners working in the areas of civil justice, alternative dispute resolution, court systems, and legal tech. The chapters “Introduction: The Future of Access to Justice – Beyond Science Fiction” and “Constituting a Civil Legal System Called “Just”: Law, Money, Power, and Publicity” are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

A Study on Alternative Dispute Resolution and Cross-border Complaints in Europe

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Release : 2002
Genre : Consumer complaints
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Book Rating : 267/5 ( reviews)

A Study on Alternative Dispute Resolution and Cross-border Complaints in Europe - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook A Study on Alternative Dispute Resolution and Cross-border Complaints in Europe write by . This book was released on 2002. A Study on Alternative Dispute Resolution and Cross-border Complaints in Europe available in PDF, EPUB and Kindle. 4. THE NORDIC ADR SYSTEMS

Online Dispute Resolution for Consumers in the European Union

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Release : 2010-09-13
Genre : Law
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Book Rating : 498/5 ( reviews)

Online Dispute Resolution for Consumers in the European Union - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Online Dispute Resolution for Consumers in the European Union write by Pablo Cortés. This book was released on 2010-09-13. Online Dispute Resolution for Consumers in the European Union available in PDF, EPUB and Kindle. A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.