Consumers' Awareness About Rights And Grievance Redressal - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Consumers' Awareness About Rights And Grievance Redressal write by Dr. Durga Surekha. This book was released on 2010-09-18. Consumers' Awareness About Rights And Grievance Redressal available in PDF, EPUB and Kindle. Study conducted at Calcutta, India.
Awareness as an Instrument to Utilize Consumer Rights
Awareness as an Instrument to Utilize Consumer Rights - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Awareness as an Instrument to Utilize Consumer Rights write by Ishwar Mittal. This book was released on 2017. Awareness as an Instrument to Utilize Consumer Rights available in PDF, EPUB and Kindle. Kautilya's monumental treatise on state- craft 'Arthashastra' dealt with the subject of consumer awareness and protection of his interests. But the fact of the matter is that the consumers are still victims of unfair and restrictive trade practices adopted by trader or manufacturer. With an enormous population along with high levels of poverty, unemployment and poor literacy levels, consumer awareness level towards their rights continues to remain low. Under the section 6 of Consumer Protection Act, there has been an effort to empower consumers by giving them six basic rights. The study aimed to analyze the consumers' awareness and utilization of consumer rights given under Consumer Protection Act. Further, it checked the consumers' knowledge about documents required at consumer forums to file consumer cases. The nature of data used in the present study is primary which had been collected by using a structured questionnaire. 600 respondents of rural and urban areas of fifteen districts of Haryana were sampled. Responses were analyzed by the help of Percentage, Chi- square, Karl Pearson Co-efficient of Correlation and presented by tables and figures. It was concluded that the level of awareness of consumer rights was high among the respondents. Respondents with high education level and high level of income were more aware as compared to those having poor education level and low income level. It was surprising to note that even the level of awareness of consumer rights was high but the utilization of these rights was not observed at very good level. It was inferred that respondents did not know the procedure to move to consumer forums if they had any grievances as nearly 3/4th respondents did not know the documents required for filing the complaints in the consumer forums.
Consumer Rights for Everyone
Consumer Rights for Everyone - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Consumer Rights for Everyone write by Pushpa Girimaji. This book was released on 1999-01-01. Consumer Rights for Everyone available in PDF, EPUB and Kindle. The perfect guide for harried consumers Consumer Rights for Everyone is in essence what it promises to be: Everymanýs guide to consumer awareness. It addresses certain basic questions which all of us have asked ourselves at one time or the other: what does a telephone subscriber do when he gets inflated bills for a period when his phone was not even in working order? What do harassed parents do when their child becomes the victim of a doctorýs apathy? Can a consumer sue a housing society which has fobbed him off with a substandard house? To millions of middle-class Indian consumer courts promise speedy and inexpensive redressal of grievances about deficient services, unfair trade practices and defective goods. In this, the first book of its kind, newspaper columnist and consumer rights activist Pushpa Girimaji provides an exclusive insight into the functioning of the consumer courts and the invaluable service they render, offering advice on the pitfalls to be avoided. Starting with the basics, she gives an explanation of the Consumer Protection Act and details how a consumer can fight his/her own case with or without a lawyer. Case studies and brief summations of court verdicts form the core of the book and touch fields as diverse as housing, health, telecommunications, railways, power supply and insurance. Written in a crisp, accessible style that consciously steers clear of jargon-ridden legalese, Consumer Rights for Everyone should become a valuable handbook for the conscious consumer.
Consumer Rights and Awareness
Consumer Rights and Awareness - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Consumer Rights and Awareness write by Mohamed Nazer. This book was released on 2016-04. Consumer Rights and Awareness available in PDF, EPUB and Kindle. In the developing country like India, measures for consumer protection are very much required. The illiteracy and ignorance of the majority of consumers both in the rural and urban areas provide opportunities for business communities to follow unfair trade practices. These have to be curtailed through various measures of the Government and other non-Governmental organisations. Of the various legal remedies available, the principle legal protection is the Consumer Protection Act, 1986. Under this Act, the consumer gets opportunities to entrust his grievances through the consumer forums organised at the District, State and National levels and other voluntary consumer organisations. The Consumer awareness, protection and preservation of consumer rights and well analyzed in this book.
Consumer Protection - English
Consumer Protection - English - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Consumer Protection - English write by Navneet Singh. This book was released on . Consumer Protection - English available in PDF, EPUB and Kindle. Consumer protection refers to the efforts and measures undertaken by governments, organizations, and businesses to safeguard the rights of consumers and ensure fair treatment in the marketplace. It encompasses various policies, regulations, and initiatives aimed at protecting consumers from unfair practices, unsafe products, deceptive advertising, and other forms of exploitation. Here are some key aspects and principles of consumer protection: Key Aspects of Consumer Protection: Right to Safety: Consumers have the right to expect that the products and services they purchase are safe for their intended use. Governments enforce safety standards and regulations to prevent the sale of hazardous or defective products. Right to Information: Consumers have the right to accurate and truthful information about products and services, including pricing, ingredients, nutritional content, warranties, and terms of sale. Misleading advertising and deceptive practices are prohibited. Right to Choice: Consumers should have a variety of options and choices in the marketplace. Anti-monopoly laws and competition policies promote fair competition and prevent monopolistic practices that limit consumer choices. Right to Redress: Consumers have the right to seek compensation or remedy for unsatisfactory products or services. Effective mechanisms for resolving disputes, such as consumer courts, ombudsmen, and alternative dispute resolution (ADR) mechanisms, ensure timely redressal of grievances. Right to Consumer Education: Consumers should be empowered with knowledge and information to make informed decisions about their purchases. Consumer education programs and campaigns promote awareness of consumer rights, responsibilities, and best practices. Privacy and Data Protection: Consumers' personal information must be protected from unauthorized use, disclosure, or exploitation. Data protection laws regulate the collection, storage, and processing of consumer data by businesses and organizations. Environmental Protection: Consumer protection extends to environmental concerns, ensuring that products and services do not harm the environment. Regulations on waste disposal, recycling, and sustainable practices promote environmentally responsible consumer behaviour. Principles of Consumer Protection: Fairness and Transparency: Businesses and sellers should engage in fair practices and provide transparent information to consumers regarding products, pricing, and terms of sale. Accountability: Businesses are accountable for the quality, safety, and performance of their products and services. They must address consumer complaints and issues promptly and effectively. Access to Justice: Consumers should have access to affordable and efficient legal remedies in case of disputes or violations of their rights. Proportionality: Regulatory measures and interventions should be proportionate to the risks and harms posed to consumers, balancing protection with economic considerations. Role of Governments and Organizations: Regulatory Framework: Governments enact laws and regulations that define consumer rights, establish standards for product safety, and oversee market practices to ensure compliance. Consumer Advocacy: Consumer advocacy groups and organizations play a vital role in raising awareness, lobbying for policy reforms, and representing consumer interests in legislative and regulatory processes. Enforcement: Government agencies and regulatory bodies enforce consumer protection laws, conduct inspections, investigate complaints, and impose penalties on businesses that violate regulations. Importance of Consumer Protection: Builds Trust: Consumer protection measures enhance trust between consumers and businesses, fostering a competitive and healthy marketplace. Empowers Consumers: By informing consumers of their rights and providing mechanisms for redressal, consumer protection empowers individuals to make informed choices and assert their rights. Promotes Economic Stability: Fair and transparent market practices under consumer protection regulations contribute to economic stability and sustainable growth. Public Health and Safety: Ensuring product safety and information accuracy protects public health and safety, preventing risks and hazards associated with unsafe products. In conclusion, consumer protection is essential for ensuring fairness, transparency, and accountability in the marketplace. It supports economic development, promotes consumer confidence, and upholds ethical standards in business practices, benefiting both consumers and businesses alike.
