Costs and Quality of Online Dispute Resolution - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Costs and Quality of Online Dispute Resolution write by Martin Gramatikov. This book was released on 2012. Costs and Quality of Online Dispute Resolution available in PDF, EPUB and Kindle. Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.
Getting to :-)
Getting to :-) - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Getting to :-) write by Jelle van Veenen. This book was released on 2011. Getting to :-) available in PDF, EPUB and Kindle. The potential of online communication to reduce the costs of dispute resolution has long been recognized. Apart from cost reduction, online applications may also improve the quality of dispute resolution. Online communication can be limiting when offline processes are copied into an online environment. However, by designing processes specifically for the medium, innovations are possible that are not available in offline dispute resolution. In this book, the limitations and benefits of using online communication for dispute resolution processes are investigated. The book also explores the potential of online communication to support a specific dispute resolution process. The focus is on tools to support integrative negotiation, which is a common method for negotiating disputes, used widely in legal practice and embedded in the formal system of many countries in the form of court-annexed mediation. The process is usually described in general terms. In this research, the process is broken down into 14 concrete tasks. Additionally, several chapters describe how online applications may support users in dealing with communication issues (miscommunication, distrust, and strong emotions), in uncovering interests, and in developing creative outcomes. Examples from three applications demonstrate how these methods are being used in practice.
A Handbook for Measuring the Costs and Quality of Access to Justice
A Handbook for Measuring the Costs and Quality of Access to Justice - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook A Handbook for Measuring the Costs and Quality of Access to Justice write by Martin Gramatikov. This book was released on 2010. A Handbook for Measuring the Costs and Quality of Access to Justice available in PDF, EPUB and Kindle. This handbook was developed by the Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (The Netherlands). It offers practical information on the use of a methodology for measuring the cost and quality of paths to justice, from the perspective of users. How do clients of justice systems like the way in which their needs and concerns are voiced? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was a value for their money? How much time did they spend? This methodology provides answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.
Online Dispute Resolution For Business
Online Dispute Resolution For Business - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Online Dispute Resolution For Business write by Colin Rule. This book was released on 2003-02-03. Online Dispute Resolution For Business available in PDF, EPUB and Kindle. In this original and highly useful resource, Colin Rule—a pioneer in the field of online dispute resolution (ODR)—shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely suggestions and proven approaches for resolving business related conflicts online.
Online Dispute Resolution for Consumers in the European Union
Online Dispute Resolution for Consumers in the European Union - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Online Dispute Resolution for Consumers in the European Union write by Pablo Cortés. This book was released on 2010-09-13. Online Dispute Resolution for Consumers in the European Union available in PDF, EPUB and Kindle. Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the role of both the European legislator with the Mediation Directive and the English judiciary in encouraging the use of mediation.
