Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture write by Sydney Brouwer. This book was released on 2019-03-10. Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture available in PDF, EPUB and Kindle. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To achieve this, all sorts of methods are used to take the customer experience to the next level. However, too little attention is paid to one key aspect: leadership.In this book, Sydney Brouwer links customer-centricity and leadership. He zooms in on the role of the leader. After all, as a leader you are responsible for creating a culture that encourages everyone to understand and act on the interest of the customer. What should a leader do to make customer experience a priority for everyone in the organization? How can he enable and encourage customer-centric behavior? By using inspiring cases and examples from companies like Disney, citizenM and BMW, Sydney takes you on a journey along eight principles that will help leaders build a customer-centric culture. A culture that creates enthusiastic customers and employees.
Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture
Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture write by Sydney Brouwer. This book was released on 2019-03-10. Customer-Centric Leadership: 8 Principles for a Customer-Centric Culture available in PDF, EPUB and Kindle. Every organization is aware of the importance of customer-centricity. Delivering a great customer experience is a priority for many companies. To achieve this, all sorts of methods are used to take the customer experience to the next level. However, too little attention is paid to one key aspect: leadership.In this book, Sydney Brouwer links customer-centricity and leadership. He zooms in on the role of the leader. After all, as a leader you are responsible for creating a culture that encourages everyone to understand and act on the interest of the customer. What should a leader do to make customer experience a priority for everyone in the organization? How can he enable and encourage customer-centric behavior? By using inspiring cases and examples from companies like Disney, citizenM and BMW, Sydney takes you on a journey along eight principles that will help leaders build a customer-centric culture. A culture that creates enthusiastic customers and employees.
Creating a Customer-centered Culture
Creating a Customer-centered Culture - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Creating a Customer-centered Culture write by Robin L. Lawton. This book was released on 1993. Creating a Customer-centered Culture available in PDF, EPUB and Kindle. Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
The 8 Laws Of Customer-Focused Leadership
The 8 Laws Of Customer-Focused Leadership - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The 8 Laws Of Customer-Focused Leadership write by Blake Morgan. This book was released on 2024-07-02. The 8 Laws Of Customer-Focused Leadership available in PDF, EPUB and Kindle. A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how: C.reate a customer experience mindset. eX.ceed longterm profit expectations by focusing on both short term and long term profits. L.ay out your customer experience strategy creation and stick to it. E.mbark on your 90 day get started plan. A.nticipate the future by being a customer experience futurist. D.on’t forget that employees are customers too. E.valuate success and measure what can be measured. R.eaffirm the priority - keep CX front and center. Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
The Customer of the Future
The Customer of the Future - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Customer of the Future write by Blake Morgan. This book was released on 2019-10-29. The Customer of the Future available in PDF, EPUB and Kindle. With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
