Customer Intimacy

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Author :
Release : 1998
Genre : Customer relations
Kind :
Book Rating : 395/5 ( reviews)

Customer Intimacy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Intimacy write by Fred Wiersema. This book was released on 1998. Customer Intimacy available in PDF, EPUB and Kindle. Originally published in 1987, this paperback, from the author of THE DISCIPLINE OF MARKET LEADERS demonstrates how companies can profit from establishing more co-operative customer-supplier relationships and describes how customer intimacy works, how to implement it and what pitfalls to look out for. Illustrated with examples from top companies.

Customer Intimacy

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Author :
Release : 1998
Genre : Consumers
Kind :
Book Rating : 307/5 ( reviews)

Customer Intimacy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Intimacy write by Fred Wiersema. This book was released on 1998. Customer Intimacy available in PDF, EPUB and Kindle. One in three of today's market-leading companies are making use of the practices which bestselling author Fred Wiersema calls 'customer intimacy'. Customer-intimate companies earn their customers' confidence and make use of it to find new ways to further productivity. Suppliers and customers learn to operate as it they were two different aspects of the same organisation, jointly pursuing mutual success. In this book, Wiersema uses a large number of examples from some of the best-known and most successful customer-intimate companies to demonstrate how companies can thrive in today's fiercely competitive environment.

Customer Intimacy

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Author :
Release : 1996
Genre : Customer relations
Kind :
Book Rating : 211/5 ( reviews)

Customer Intimacy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Intimacy write by Fred Wiersema. This book was released on 1996. Customer Intimacy available in PDF, EPUB and Kindle. Originally published in 1987, this paperback, from the author of THE DISCIPLINE OF MARKET LEADERS demonstrates how companies can profit from establishing more co-operative customer-supplier relationships and describes how customer intimacy works, how to implement it and what pitfalls to look out for. Illustrated with examples from top companies.

Brand Intimacy

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Author :
Release : 2017-10-23
Genre : Business & Economics
Kind :
Book Rating : 866/5 ( reviews)

Brand Intimacy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Brand Intimacy write by Mario Natarelli. This book was released on 2017-10-23. Brand Intimacy available in PDF, EPUB and Kindle. From Patagonia to Apple, Whole Foods to New Balance, we love our favorite products--and, by extension, the companies that provide them. The emotional connections we form with our beloved brands and services are important relationships--relationships that are potentially worth billions. In the fast-paced, constantly-changing world of the modern marketplace, brands must adapt or perish—strategies, methods, and techniques must evolve to remain effective and relevant. Are you using yesterday’s thinking for tomorrow’s challenges? Brand Intimacy details ways to build better marketing through the cultivation of emotional connections between brand and consumer. The book provides lessons for marketers and business leaders alike who are seeking to understand these ultimate brand relationships and the opportunities they represent. Divided into three sections, Brand Intimacy starts with Context and Understanding. This explains today’s marketing landscape, the effects of technology, consumer behaviors and the advancements around decision making. Through research we discovered that people form relationships with brands the same way they develop relationships with other people. This section provides guidance on how to think about complimentary concepts such as loyalty, satisfaction and brand value. We then explore and compare established approaches and methodologies and showcase why intimacy is a compelling new and enhanced opportunity to build your brand or market your business. The second section, Theory and Model reveals and dimensions the brand intimacy model and dissects it into steps to help you better factor it into your marketing approaches or frameworks. Here you will learn the core concepts and components that are essential to build bonds and the role emotion can play to help you achieve greater customer engagement. You can also review the rankings of the best brands in terms of Brand Intimacy. A summary of our annual research reveals the characteristics of best performers, the most intimate industries, and differences based on geography, age, gender and income. By examining the top intimate brands, we reveal and decode the secrets of the bonds they form with their customers. The third section is Methods & Practice, this details the economic benefits and advantages of a strategy that factors Brand Intimacy. Intimate brands are proven to outperform the Fortune 500 and Standards and Poors’ index of brands. Intimate brands create more revenue and profit and last longer. Consumers are also willing to pay more for a brand they are more intimate with. Conversely, we also explore a series of brand failures and lessons learned to help you avoid common pitfalls in brand management. We articulate the steps to build a more intimate brand as well as share a glimpse on the future where software will play a more important role in brand building. The book outlines a proprietary digital platform that we use to help manage and enable intimacy through collaboration, simulators and real-time tracking of emotions. Business and marketing owners face an increasing difficult task to build brands that rise above the clutter, engage more and grow. Brand Intimacy explains how to better measure, build and manage enduring brands. Brands that are built to inspire as well as profit. Written by experienced marketers and backed by extensive research, Brand Intimacy rewrites the rulebook on how to establish and expand your marketing. The book is equal parts theory, research and practice, the result of 7 year journey and a new marketing paradigm for the modern marketer.

The Discipline of Market Leaders

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Author :
Release : 2007-03-20
Genre : Business & Economics
Kind :
Book Rating : 974/5 ( reviews)

The Discipline of Market Leaders - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Discipline of Market Leaders write by Michael Treacy. This book was released on 2007-03-20. The Discipline of Market Leaders available in PDF, EPUB and Kindle. The classic bestseller outlining tactics for any business striving to achieve market dominance What does your company do better than anyone else? What unique value do you provide to your customers? How will you increase that value next year? Drawing on in-depth studies and interviews with the top CEOs in the country, renowned business strategists Michael Treacy and Fred Wiersema reveal that successful companies do not attempt to be everything to everyone. Instead, they win customers by mastering one of three "value disciplines": the highest quality products, the lowest prices, or the best customer experiences. From FedEx to Walmart, the companies that relentlessly focused on a single discipline not only thrived but dominated their industries, while once powerful corporations that didn't get the message, from Kodak to IBM, faltered. Presented in disarmingly simple and provocative terms, The Discipline of Market Leaders shows what it takes to become a leader in your market, and stay there, in an ever more sophisticated and demanding world.