Customer, LLC - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer, LLC write by Hillary Berman. This book was released on 2016. Customer, LLC available in PDF, EPUB and Kindle. Small businesses that thrive integrate the customer's perspective throughout their business. They don't market to prospects, they connect with potential customers. They create relationships. When small businesses embrace their customers at their core, customers show them love in return. The result? Unmatched customer satisfaction, loyalty, referrals and growth. Customer-centric marketing doesn't have to be hard. And it doesn't have to be expensive. Customer, LLC is a marketing book just for small business owners. Whether you run a restaurant or a fitness studio, are an attorney or a photographer, make custom jewelry or mass produce widgets, Customer, LLC is for you.
Amaze Every Customer Every Time
Amaze Every Customer Every Time - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Amaze Every Customer Every Time write by Shep Hyken. This book was released on 2013-09-03. Amaze Every Customer Every Time available in PDF, EPUB and Kindle. You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Voices Into Choices
Voices Into Choices - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Voices Into Choices write by Gary Burchill. This book was released on 1997. Voices Into Choices available in PDF, EPUB and Kindle.
How Hard Is It to Be Your Customer?
How Hard Is It to Be Your Customer? - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook How Hard Is It to Be Your Customer? write by Jim Tincher. This book was released on 2019-06-11. How Hard Is It to Be Your Customer? available in PDF, EPUB and Kindle. Learn how to create journey maps that actually get resultsNearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book. With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action - leading to an improved customer experience, greater customer loyalty, and impressive ROI - while others just gather dust on a shelf.
The Customer Success Economy
The Customer Success Economy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Customer Success Economy write by Nick Mehta. This book was released on 2020-05-19. The Customer Success Economy available in PDF, EPUB and Kindle. If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
