Customer Satisfaction is Worthless, Customer Loyalty is Priceless - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Satisfaction is Worthless, Customer Loyalty is Priceless write by Jeffrey H. Gitomer. This book was released on 1998. Customer Satisfaction is Worthless, Customer Loyalty is Priceless available in PDF, EPUB and Kindle. A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Satisfaction
Satisfaction - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Satisfaction write by Chris Denove. This book was released on 2007-06-26. Satisfaction available in PDF, EPUB and Kindle. The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Customer Loyalty
Customer Loyalty - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Loyalty write by Jill Griffin. This book was released on 1997-06-26. Customer Loyalty available in PDF, EPUB and Kindle. Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.
Harvard Business Review on Increasing Customer Loyalty
Harvard Business Review on Increasing Customer Loyalty - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Harvard Business Review on Increasing Customer Loyalty write by Harvard Business Review. This book was released on 2011. Harvard Business Review on Increasing Customer Loyalty available in PDF, EPUB and Kindle. How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
Social Boom!
Social Boom! - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Social Boom! write by Jeffrey Gitomer. This book was released on 2011. Social Boom! available in PDF, EPUB and Kindle. "What's your company's social media policy? Probably shortsighted. Business social media, or, social networking, has become more than a global phenomenon. When combined with your online presence and online outreach, it's a global business phenomenon and a revenue generating phenomenon..."--Dust jacket flap.
