Customer Service Delivery - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Delivery write by Lawrence Fogli. This book was released on 2006-02-02. Customer Service Delivery available in PDF, EPUB and Kindle. Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
Define and Deliver Exceptional Customer Service
Define and Deliver Exceptional Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Define and Deliver Exceptional Customer Service write by Kelly Henry. This book was released on 2020-12. Define and Deliver Exceptional Customer Service available in PDF, EPUB and Kindle. This book is not just about customer service. It's about how to run a business. It doesn't matter the business size or type because treating customers should be the same. It should be exceptional.
Branded Customer Service
Branded Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Branded Customer Service write by Janelle Barlow. This book was released on 2006-09-14. Branded Customer Service available in PDF, EPUB and Kindle. Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
5 Star Service
5 Star Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook 5 Star Service write by Michael Heppell. This book was released on 2010. 5 Star Service available in PDF, EPUB and Kindle. This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Customer Service Delivery in Africa
Customer Service Delivery in Africa - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Delivery in Africa write by Robert Ebo Hinson. This book was released on 2024-02-26. Customer Service Delivery in Africa available in PDF, EPUB and Kindle. Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.
