Customer Service in Tourism and Hospitality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service in Tourism and Hospitality write by Simon Hudson. This book was released on 2017-09-30. Customer Service in Tourism and Hospitality available in PDF, EPUB and Kindle. A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
Service Excellence in Tourism and Hospitality
Service Excellence in Tourism and Hospitality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Excellence in Tourism and Hospitality write by K. Thirumaran. This book was released on 2021-01-20. Service Excellence in Tourism and Hospitality available in PDF, EPUB and Kindle. Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Service Quality Management in Hospitality, Tourism, and Leisure
Service Quality Management in Hospitality, Tourism, and Leisure - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Quality Management in Hospitality, Tourism, and Leisure write by Connie Mok. This book was released on 2013-01-11. Service Quality Management in Hospitality, Tourism, and Leisure available in PDF, EPUB and Kindle. Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Franchising Hospitality Services
Franchising Hospitality Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Franchising Hospitality Services write by Conrad Lashley. This book was released on 2007-06-07. Franchising Hospitality Services available in PDF, EPUB and Kindle. 'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Travel Sales and Customer Service
Travel Sales and Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Travel Sales and Customer Service write by Stevan K. Trooboff. This book was released on 1995. Travel Sales and Customer Service available in PDF, EPUB and Kindle.
