Customer Service Training 101 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Training 101 write by Renee Evenson. This book was released on 2011. Customer Service Training 101 available in PDF, EPUB and Kindle. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Customer Service Management Training 101
Customer Service Management Training 101 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Management Training 101 write by Renee Evenson. This book was released on 2011. Customer Service Management Training 101 available in PDF, EPUB and Kindle. Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Customer Service Management Training 101
Customer Service Management Training 101 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Management Training 101 write by Renee Evenson. This book was released on 2011-09-14. Customer Service Management Training 101 available in PDF, EPUB and Kindle. Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Powerful Phrases for Effective Customer Service
Powerful Phrases for Effective Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Powerful Phrases for Effective Customer Service write by Renee Evenson. This book was released on 2012. Powerful Phrases for Effective Customer Service available in PDF, EPUB and Kindle. Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Customer Service Training 101
Customer Service Training 101 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Training 101 write by Renee Evenson. This book was released on 2005. Customer Service Training 101 available in PDF, EPUB and Kindle. A practical, hands-on guide for training customer service employees.
