Customer Service Training 101 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Training 101 write by Renee Evenson. This book was released on 2017-12-14. Customer Service Training 101 available in PDF, EPUB and Kindle. This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
Customer Service Training 101, 2nd Edition
Customer Service Training 101, 2nd Edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Training 101, 2nd Edition write by Renee Evenson. This book was released on 2010. Customer Service Training 101, 2nd Edition available in PDF, EPUB and Kindle. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: - Projecting a positive attitude and making a great first impression - Communicating effectively, both verbally and nonverbally - Developing trust, establishing rapport, and making customers feel valued - Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Powerful Phrases for Dealing with Difficult People
Powerful Phrases for Dealing with Difficult People - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Powerful Phrases for Dealing with Difficult People write by Renee Evenson. This book was released on 2013-10-15. Powerful Phrases for Dealing with Difficult People available in PDF, EPUB and Kindle. How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Customer Service Training 101
Customer Service Training 101 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Training 101 write by Renee Evenson. This book was released on 2011. Customer Service Training 101 available in PDF, EPUB and Kindle. Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Stripped, 2nd Edition
Stripped, 2nd Edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Stripped, 2nd Edition write by Bernadette Barton. This book was released on 2017-01-17. Stripped, 2nd Edition available in PDF, EPUB and Kindle. Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Acknowledgments -- Preface -- Introduction: Come Inside and See the Show -- 1. Becoming a Stripper -- 2. Dancing on the Möbius Strip -- 3. The Toll -- 4. Raunch Culture, Androsexism, and Stripping -- 5. Surviving Stripping -- 6. Sticking Together: Pathways to Well-Being in Stripping -- 7. Exiting Stripping -- Notes -- References -- Index -- About the Author
