Design for Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Design for Services write by Anna Meroni. This book was released on 2016-04-08. Design for Services available in PDF, EPUB and Kindle. In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Good Services
Good Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Good Services write by Louise Downe. This book was released on 2020-03-03. Good Services available in PDF, EPUB and Kindle. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
This Is Service Design Doing
This Is Service Design Doing - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook This Is Service Design Doing write by Marc Stickdorn. This book was released on 2018-01-02. This Is Service Design Doing available in PDF, EPUB and Kindle. How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Service Design Patterns
Service Design Patterns - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Design Patterns write by Robert Daigneau. This book was released on 2012. Service Design Patterns available in PDF, EPUB and Kindle. "Forewords by Martin Fowler and Ian Robinson"--From front cover.
Design for Services
Design for Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Design for Services write by Anna Meroni. This book was released on 2016-04-08. Design for Services available in PDF, EPUB and Kindle. In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
