Evaluation of Library and Information Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Evaluation of Library and Information Services write by John Crawford. This book was released on 2000. Evaluation of Library and Information Services available in PDF, EPUB and Kindle. Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Evaluation of Library and Information Services
Evaluation of Library and Information Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Evaluation of Library and Information Services write by John Crawford. This book was released on 2003-09-02. Evaluation of Library and Information Services available in PDF, EPUB and Kindle. Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Evaluating the Impact of Your Library
Evaluating the Impact of Your Library - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Evaluating the Impact of Your Library write by David Streatfield. This book was released on 2012-12-23. Evaluating the Impact of Your Library available in PDF, EPUB and Kindle. Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
The Evaluation and Measurement of Library Services
The Evaluation and Measurement of Library Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Evaluation and Measurement of Library Services write by Joseph R. Matthews. This book was released on 2017-10-27. The Evaluation and Measurement of Library Services available in PDF, EPUB and Kindle. This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Evaluation of Reference Services
Evaluation of Reference Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Evaluation of Reference Services write by Linda S Katz. This book was released on 2013-10-18. Evaluation of Reference Services available in PDF, EPUB and Kindle. Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
