Exam Room Communication for Veterinarians - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Exam Room Communication for Veterinarians write by Jon Klingborg. This book was released on 2011. Exam Room Communication for Veterinarians available in PDF, EPUB and Kindle.
101 Communication Skills for Veterinary Teams
101 Communication Skills for Veterinary Teams - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook 101 Communication Skills for Veterinary Teams write by . This book was released on 2014-04-01. 101 Communication Skills for Veterinary Teams available in PDF, EPUB and Kindle. Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.
Exam Room Communication [electronic Resource] : Staff Training Program
Exam Room Communication [electronic Resource] : Staff Training Program - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Exam Room Communication [electronic Resource] : Staff Training Program write by Lifelearn (Association). This book was released on 2004. Exam Room Communication [electronic Resource] : Staff Training Program available in PDF, EPUB and Kindle. Challenges veterinary technicians to re-think their exam room routine and transform it to a client-centered approach. Teaches them to recognize and adapt to different client communication styles and teaches effective communication techniques that will help clients understand and commit to recommendations. Provides tools for setting smart goals to improve exam room communication.
Developing Communication Skills for Veterinary Practice
Developing Communication Skills for Veterinary Practice - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Developing Communication Skills for Veterinary Practice write by Jane R. Shaw. This book was released on 2024-03-26. Developing Communication Skills for Veterinary Practice available in PDF, EPUB and Kindle. Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
Handbook of Veterinary Communication Skills
Handbook of Veterinary Communication Skills - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Handbook of Veterinary Communication Skills write by Carol Gray. This book was released on 2013-05-23. Handbook of Veterinary Communication Skills available in PDF, EPUB and Kindle. This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.
