Five Star Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Five Star Service write by Michael Heppell. This book was released on 2015-10-19. Five Star Service available in PDF, EPUB and Kindle.
Five Star Service, One Star Budget
Five Star Service, One Star Budget - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Five Star Service, One Star Budget write by Michael Heppell. This book was released on 2006. Five Star Service, One Star Budget available in PDF, EPUB and Kindle. This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Exceptional Service, Exceptional Profit write by Leonardo Inghilleri. This book was released on 2010-04-14. Exceptional Service, Exceptional Profit available in PDF, EPUB and Kindle. What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Five- Star Customer Service
Five- Star Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Five- Star Customer Service write by James W. Saxton. This book was released on 2005. Five- Star Customer Service available in PDF, EPUB and Kindle. Accompanying CD-ROM contains ... "several tools to help you get started and to maintain a five-star service concept."--Page vii.
The Five Star Church
The Five Star Church - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Five Star Church write by Stan Toler. This book was released on 1999-04-22. The Five Star Church available in PDF, EPUB and Kindle. Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
