Five Star Service, One Star Budget - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Five Star Service, One Star Budget write by Michael Heppell. This book was released on 2006. Five Star Service, One Star Budget available in PDF, EPUB and Kindle. This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Five Star Service
Five Star Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Five Star Service write by Michael Heppell. This book was released on 2015-09-25. Five Star Service available in PDF, EPUB and Kindle. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Exceptional Service, Exceptional Profit write by Leonardo Inghilleri. This book was released on 2010-04-14. Exceptional Service, Exceptional Profit available in PDF, EPUB and Kindle. What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
10,001 Ways to Live Large on a Small Budget
10,001 Ways to Live Large on a Small Budget - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook 10,001 Ways to Live Large on a Small Budget write by Wise Bread Writers. This book was released on 2009-01-01. 10,001 Ways to Live Large on a Small Budget available in PDF, EPUB and Kindle. A treasury of top-selected submissions to the popular personal finance blog WiseBread.com shares insights on how to enjoy life while living responsibly, in a resource that organizes entries under such headers as shopping in bulk, saving money while going green, and reducing one's mortgage and rent costs. Original.
Fast Projects
Fast Projects - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Fast Projects write by Fergus O'Connell. This book was released on 2013-11-06. Fast Projects available in PDF, EPUB and Kindle. We are all faced with projects going off the rails, veering far from what we initially set out to do, costing ten times as much and taking far too long to complete - this is just part of everyday working life. Honing our general skills in project management seems like the obvious answer, but Fast Projects promises a quicker and easier solution - cutting the time to get projects done in the first place. Learning to operate within a short schedule not only cuts costs and improves revenue and cash flow, but it also sets you aside as a sharper and slicker operation. How to build, shorten and execute a realistic plan in the shortest time possible is covered in detail along with a specific focus on ensuring you have clearly defined goals and are making accurate project predictions with a successful tracking progress. Using worked examples and tried and tested techniques, Fast Projects is your practical guide to ensuring projects not only succeed, but are delivered early. If you want to get the most out of your team and take control of your workload, resources and time, this book is for you.
