Helping the Difficult Library Patron - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Helping the Difficult Library Patron write by Kwasi Sarkodie-Mensah. This book was released on 2002. Helping the Difficult Library Patron available in PDF, EPUB and Kindle. A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.
Helping the Difficult Library Patron
Helping the Difficult Library Patron - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Helping the Difficult Library Patron write by Linda S Katz. This book was released on 2013-10-31. Helping the Difficult Library Patron available in PDF, EPUB and Kindle. This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Library Security
Library Security - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Library Security write by Steve Albrecht. This book was released on 2015-05-27. Library Security available in PDF, EPUB and Kindle. Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Defusing the Angry Patron
Defusing the Angry Patron - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Defusing the Angry Patron write by Rhea Joyce Rubin. This book was released on 2010-12-31. Defusing the Angry Patron available in PDF, EPUB and Kindle. Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.
The Librarian's Guide to Homelessness
The Librarian's Guide to Homelessness - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Librarian's Guide to Homelessness write by Ryan Dowd. This book was released on 2018. The Librarian's Guide to Homelessness available in PDF, EPUB and Kindle. "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
