High-Tech, High-Touch Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook High-Tech, High-Touch Customer Service write by Micah Solomon. This book was released on 2012-05-26. High-Tech, High-Touch Customer Service available in PDF, EPUB and Kindle. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.
High Tech High Touch - Library Customer Service Through Technology
High Tech High Touch - Library Customer Service Through Technology - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook High Tech High Touch - Library Customer Service Through Technology write by Lynn Jurewicz And Todd Cutler. This book was released on 2009. High Tech High Touch - Library Customer Service Through Technology available in PDF, EPUB and Kindle.
High Tech, High Touch
High Tech, High Touch - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook High Tech, High Touch write by Lynn Jurewicz. This book was released on 2003-07-28. High Tech, High Touch available in PDF, EPUB and Kindle. High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions—based on digital libraries, portals, e-mail notifications, and database interfaces to the web—to solve everyday public library problems.
Achieving Excellence Through Customer Service
Achieving Excellence Through Customer Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Achieving Excellence Through Customer Service write by John Tschohl. This book was released on 1996. Achieving Excellence Through Customer Service available in PDF, EPUB and Kindle. Promotes the theory that superior customer service leads to a superior business organisation
Blackwell's Five-Minute Veterinary Practice Management Consult
Blackwell's Five-Minute Veterinary Practice Management Consult - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Blackwell's Five-Minute Veterinary Practice Management Consult write by Lowell Ackerman. This book was released on 2006-08-30. Blackwell's Five-Minute Veterinary Practice Management Consult available in PDF, EPUB and Kindle. Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!
