If Disney Ran Your Hospital - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook If Disney Ran Your Hospital write by Fred Lee. This book was released on 2004. If Disney Ran Your Hospital available in PDF, EPUB and Kindle. Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Through the Patient's Eyes
Through the Patient's Eyes - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Through the Patient's Eyes write by Margaret Gerteis. This book was released on 2002-05-03. Through the Patient's Eyes available in PDF, EPUB and Kindle. Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.
Patients Come Second
Patients Come Second - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Patients Come Second write by Spiegelman Paul. This book was released on 2018-08-21. Patients Come Second available in PDF, EPUB and Kindle. Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.
Why Hospitals Should Fly
Why Hospitals Should Fly - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Why Hospitals Should Fly write by John J. Nance. This book was released on 2008. Why Hospitals Should Fly available in PDF, EPUB and Kindle. Winner of the 2009 ACHE James A. Hamilton Book of the Year Award! "This book is a tour de force, and no one but John Nance could have written it. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder he is the bridge." --Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare Improvement (IHI)
30 Days to Total Brain Health
30 Days to Total Brain Health - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook 30 Days to Total Brain Health write by Cynthia Green. This book was released on 2011-07-07. 30 Days to Total Brain Health available in PDF, EPUB and Kindle. Get ready to make the move to better brain health!In this remarkably effective, scientifically-grounded plan, Dr. Cynthia Green, a clinical psychologist and one of the country's most notable experts on brain health, has just what you need to start on the road to better brain fitness. Based on her multi-dimensional, integrated Total Brain Health model, Dr. Green has laid out 30 days of simple tips certain to boost your everyday memory and reduce your dementia risk. In just 10 minutes a day or less, you'll use Dr. Green's unique Body-Mind-Spirit approach to build your brainpower.
