(Im)politeness at a Slovenian Call Centre - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook (Im)politeness at a Slovenian Call Centre write by Sara Orthaber. This book was released on 2023-11-03. (Im)politeness at a Slovenian Call Centre available in PDF, EPUB and Kindle. This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment
(Im)politeness at a Slovenian Call Centre
(Im)politeness at a Slovenian Call Centre - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook (Im)politeness at a Slovenian Call Centre write by Sara Orthaber. This book was released on 2017. (Im)politeness at a Slovenian Call Centre available in PDF, EPUB and Kindle.
(Im)politeness at a Slovenian Call Centre
(Im)politeness at a Slovenian Call Centre - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook (Im)politeness at a Slovenian Call Centre write by Sara Orthaber. This book was released on 2017. (Im)politeness at a Slovenian Call Centre available in PDF, EPUB and Kindle.
The Pragmatics of Sensitive Activities in Institutional Discourse
The Pragmatics of Sensitive Activities in Institutional Discourse - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Pragmatics of Sensitive Activities in Institutional Discourse write by Maj-Britt Mosegaard Hansen. This book was released on 2018-06-14. The Pragmatics of Sensitive Activities in Institutional Discourse available in PDF, EPUB and Kindle. This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016).
(Im)politeness and Moral Order in Online Interactions
(Im)politeness and Moral Order in Online Interactions - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook (Im)politeness and Moral Order in Online Interactions write by Chaoqun Xie. This book was released on 2020-06-04. (Im)politeness and Moral Order in Online Interactions available in PDF, EPUB and Kindle. (Im)politeness and Moral Order in Online Interactions presents a timely response to the ‘moral turn’ in (im)politeness studies. This volume, presented by a roster of prominent figures in the field, documents and showcases the complexity of (im)politeness as social practice by focusing on the morality of (im)politeness in internet-mediated interactions. It includes, among others, studies on how the moral order is made explicit and salient in the production and perception of online impoliteness as social practice and how situated impoliteness can perform positive social and communicative functions. This volume confirms once again that (im)politeness can serve as a lens through which a variety of topics, genres, and contexts are intertwined together pointing to the very presence and existence of human beings, and is bound to be of interest to not only students and scholars engaged in the area of (im)politeness and internet pragmatics, but also to all those with a more general interest in the study of human (inter)actions in various situations and contexts. Originally published as special issue of Internet Pragmatics 1:2 (2018).
