Improving Productivity and Service in Depot Businesses - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Improving Productivity and Service in Depot Businesses write by Colin Woodland. This book was released on 2022-12-23. Improving Productivity and Service in Depot Businesses available in PDF, EPUB and Kindle. This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are: People management Fleet management Route scheduling Optimisation of non-productive (on-depot) time Driver debrief Customer service and complaint management and measurement Key performance indicators The operating rhythm Continuous improvement
Improving Productivity and Service in Depot Businesses
Improving Productivity and Service in Depot Businesses - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Improving Productivity and Service in Depot Businesses write by Colin Woodland. This book was released on 2022-12-23. Improving Productivity and Service in Depot Businesses available in PDF, EPUB and Kindle. This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are: People management Fleet management Route scheduling Optimisation of non-productive (on-depot) time Driver debrief Customer service and complaint management and measurement Key performance indicators The operating rhythm Continuous improvement
Improving Productivity of Service Businesses with a New Efficiency Evaluation Technique
Improving Productivity of Service Businesses with a New Efficiency Evaluation Technique - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Improving Productivity of Service Businesses with a New Efficiency Evaluation Technique write by H. David Sherman. This book was released on 1983. Improving Productivity of Service Businesses with a New Efficiency Evaluation Technique available in PDF, EPUB and Kindle.
Driving Service Productivity
Driving Service Productivity - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Driving Service Productivity write by John Bessant. This book was released on 2016-08-23. Driving Service Productivity available in PDF, EPUB and Kindle. In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us – and hopefully you as a reader – with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional “academic product” that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.
The Case for Good Jobs
The Case for Good Jobs - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Case for Good Jobs write by Zeynep Ton. This book was released on 2023-06-06. The Case for Good Jobs available in PDF, EPUB and Kindle. Named one of the Best Business Books of 2023 by the Financial Times Thinkers50 2023 Winner: Talent Award From MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth. From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success. Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders want to win with customers, but their companies are hobbled by a host of service and operational problems largely driven by high employee turnover—turnover that's partly driven by low pay. It is indeed a vicious cycle, and Zeynep Ton is here to show you the way out: why good jobs combined with strong operations lead to higher productivity and increased competitiveness for the business. And why, more than ever, in a world with tight labor markets, failing to provide good jobs will catch up with you and threaten your business. As the leading scholar on good jobs and president of the Good Jobs Institute, Ton has helped executives at many companies implement a good jobs system. With expertise drawn from spending time on the front lines with workers and their managers, she knows what's keeping most companies mired in mediocrity and how implementing a good jobs system makes them more competitive, more resilient, and more likely to attract and retain loyal customers and dedicated employees. Practical, prescriptive, and often provocative, The Case for Good Jobs is essential reading for company leaders who want to—who need to—choose excellence.
