Improving Public Service Delivery - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Improving Public Service Delivery write by Peter C. Humphreys. This book was released on 1998. Improving Public Service Delivery available in PDF, EPUB and Kindle.
Improving Public Management
Improving Public Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Improving Public Management write by Dr Les Metcalfe. This book was released on 1990-12-18. Improving Public Management available in PDF, EPUB and Kindle. Now in paperback in an Enlarged Edition, this volume explores the lessons of one of the most comprehensive attempts to improve public management. Metcalfe and Richards describe and assess Thatcher's Efficiency Strategy as an exercise in improving public management. They explain how the strategy has gone about improving administrative performance by increasing cost-consciousness in the use of resources and creating flexibility for managing change. They analyze major themes such as: decentralization, information systems and budgets as management tools, organization design, and the management of interdepartmental relations.
Handbook of Research on Global Challenges for Improving Public Services and Government Operations
Handbook of Research on Global Challenges for Improving Public Services and Government Operations - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Handbook of Research on Global Challenges for Improving Public Services and Government Operations write by Babao?lu, Cenay. This book was released on 2020-11-20. Handbook of Research on Global Challenges for Improving Public Services and Government Operations available in PDF, EPUB and Kindle. As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.
Public Services Delivery
Public Services Delivery - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Public Services Delivery write by World Bank. This book was released on 2005. Public Services Delivery available in PDF, EPUB and Kindle. This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Providing Quality in the Public Sector
Providing Quality in the Public Sector - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Providing Quality in the Public Sector write by Lucy Gaster. This book was released on 2003. Providing Quality in the Public Sector available in PDF, EPUB and Kindle. This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government. Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.
