Improving Therapeutic Communication to Enhance Patient Satisfaction - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Improving Therapeutic Communication to Enhance Patient Satisfaction write by Kellie Ferrie. This book was released on 2021. Improving Therapeutic Communication to Enhance Patient Satisfaction available in PDF, EPUB and Kindle. "Impaired communication is a major contributing factor to poor patient satisfaction. Therapeutic communication is the fundamental foundation of building and maintaining a trusting nurse-patient relationship. Establishing and maintaining therapeutic communication enables licensed professionals and organizations to provide appropriate care to the mental health population while striving to achieve optimal outcomes. An educational evidence-based practice (EBP) change intervention to enhance provider knowledge about therapeutic communication and boundaries is essential to establishing successful provider- patient relationships and optimizing care delivery to the mental health population. Poor communication and low-levels of patient satisfaction can be reduced with educational interventions that comprehensively improve communication techniques amongst care providers. The REDE Model of Healthcare Communication was used to deliver an educational intervention to healthcare professionals. The EBP change project demonstrated success when comparing pre and post-questionnaire data which met the identified benchmark of a 20% increase in knowledge. Patient satisfaction also increased after the implementation of the identified intervention. This paper will discuss the design, implementation, and evaluation of the EBP change project. Key words: Therapeutic Communication, Mental Health, Boundaries, Patient Satisfaction, Education " -- Abstract
Therapeutic Communication
Therapeutic Communication - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Therapeutic Communication write by Jurgen Ruesch. This book was released on 1961. Therapeutic Communication available in PDF, EPUB and Kindle. This volume deals with universal processes of therapeutic communication, a term which covers whatever exchange goes on between people who have a therapeutic intent, with an emphasis upon the empirical observation of the communicative process. -- Preface.
Quality Communication
Quality Communication - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Quality Communication write by Brenda Fisher Everett. This book was released on 2014. Quality Communication available in PDF, EPUB and Kindle. Quality communication between patients and nurses, as well as the entire health care team, is a core foundation to the perceptions of satisfaction of patients in the health care setting. Quality communication includes all phases of communication, from initial meeting, formal teaching, chitchat, caring touch, body language, empathy and therapeutic communication. How a patient perceives and interprets the communication engaged in cave have a substantial effect, whether positive or negative. The purpose of this project is to identify the problem of breakdown in communication, establish awareness of each person09́s role in communication, implement a plan to make health care professionals acutely aware of what they can do to improve all interactions with patients and ultimately improve satisfaction in health care. Presentation of the information to stakeholders with anticipation of expectations of the results outlined for successful implementation and the benefits to be achieved and noted in the evaluation plan. Research for this project focused on quality communication and patient centered care in various settings, to include hospitals, home health, long term health facilities, end of life care and end stage illnesses. Communication and collaboration between physicians and nurses along with all disciplines is also an important element of quality communication the patient receives. Problems of stress and insufficient time, poor quality, communication barriers and attitudes were among the issues attributed to problems in communications. One study noted that during hospitalization in the intensive care unit, nurses have the most interaction with patients and families and that communication has a large impact on the quality of care (Slatore, Hansen, Ganzini, Press, Osborne, Chesnutt and Mularski, 2012). Application of Bandura09́s social learning and social cognitive theory are key elements that can be applied to encourage focus on improved communication skills and purpose, as relationships, behaviors can affect and determine behavior change. Research evidence supports decreased stress levels and improved patient satisfaction result when quality communication is utilized throughout health care events. This proposal is to support the need for quality communication with an implementation plan to educate staff on the awareness and active role each staff member takes, and the benefits to stake holders for improved patient safety and satisfaction.
Communicating with Patients
Communicating with Patients - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Communicating with Patients write by Philip Ley. This book was released on 1988. Communicating with Patients available in PDF, EPUB and Kindle.
A Practical Guide to Therapeutic Communication for Health Professionals - E Book
A Practical Guide to Therapeutic Communication for Health Professionals - E Book - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook A Practical Guide to Therapeutic Communication for Health Professionals - E Book write by Julie Hosley. This book was released on 2013-08-13. A Practical Guide to Therapeutic Communication for Health Professionals - E Book available in PDF, EPUB and Kindle. This new textbook is designed to provide students with all the necessary tools to effectively communicate with patients and other health care professionals. With its easy-to-read style, it is loaded with useful tips to help students engage into the practice of communication. It presents condensed amounts of content for learning the basic principles and then integrating elements such as case scenarios, questions, or hints and tips to encourage application of those principles into real-life situations. Easy-to-read style provides practical information, hints, and tips. Test Your Communication IQ boxes provide students with a short self-assessment test at the beginning of each chapter. Spotlight on Future Success boxes provide students with useful, practical tips for improving communication. Taking the Chapter to Work boxes integrated within each chapter are actual case examples with useful tips to guide students to practice and apply what they have learned. Beyond the Classroom Activities exercises at the end of each chapter help students use knowledge learned from topics presented in the chapter. Check Your Comprehension exercises at the end of each chapter provide questions and activities to test student knowledge of chapter content. Communication Surfer Exercises focus on helping students utilize Internet resources to improve their knowledge and application of communication skills. Expanding Critical Thinking at the end of each chapter provides students with additional questions or activities designed to apply critical thinking skills. Legal Eagle boxes provide useful tips that focus on honesty, as well as ethical and legal communication between patients and health care workers. Unique, interactive CD-ROM, packaged with the textbook, includes a variety of application exercises, such as voice mail messages, patient/caregiver interviews, chapter key points, and patient charts. Audio segments on the CD-ROM provide communication in action to help students observe verbal communication examples and apply their skills.
