The Practical Guide To World-Class IT Service Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Practical Guide To World-Class IT Service Management write by Kevin J. Smith. This book was released on 2017-03-21. The Practical Guide To World-Class IT Service Management available in PDF, EPUB and Kindle. This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
The ITSM Process Design Guide
The ITSM Process Design Guide - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The ITSM Process Design Guide write by Donna Knapp. This book was released on 2010-08-15. The ITSM Process Design Guide available in PDF, EPUB and Kindle. The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
IT Service Management
IT Service Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook IT Service Management write by John Sansbury. This book was released on 2016-03-21. IT Service Management available in PDF, EPUB and Kindle. Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Service Management
Service Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Management write by John R. Bryson. This book was released on 2020-11-26. Service Management available in PDF, EPUB and Kindle. This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Information Technology Governance and Service Management: Frameworks and Adaptations
Information Technology Governance and Service Management: Frameworks and Adaptations - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Information Technology Governance and Service Management: Frameworks and Adaptations write by Cater-Steel, Aileen. This book was released on 2008-08-31. Information Technology Governance and Service Management: Frameworks and Adaptations available in PDF, EPUB and Kindle. Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
