The Official Introduction to the ITIL Service Lifecycle - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Official Introduction to the ITIL Service Lifecycle write by OGC - Office of Government Commerce. This book was released on 2007-05-30. The Official Introduction to the ITIL Service Lifecycle available in PDF, EPUB and Kindle. ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
ITIL Foundation, ITIL
ITIL Foundation, ITIL - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook ITIL Foundation, ITIL write by The Stationery Office. This book was released on 2019. ITIL Foundation, ITIL available in PDF, EPUB and Kindle. ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition write by Claire Agutter. This book was released on 2020-04-28. ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition available in PDF, EPUB and Kindle. ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
ITIL Foundation Exam Study Guide
ITIL Foundation Exam Study Guide - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook ITIL Foundation Exam Study Guide write by Liz Gallacher. This book was released on 2012-08-15. ITIL Foundation Exam Study Guide available in PDF, EPUB and Kindle. Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
ITIL Service Strategy
ITIL Service Strategy - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook ITIL Service Strategy write by Great Britain. Cabinet Office. This book was released on 2011. ITIL Service Strategy available in PDF, EPUB and Kindle. This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
