Lean Six Sigma Service Excellence - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Lean Six Sigma Service Excellence write by Gerald M. Taylor. This book was released on 2008-10-15. Lean Six Sigma Service Excellence available in PDF, EPUB and Kindle. Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......
Lean Six Sigma for Service
Lean Six Sigma for Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Lean Six Sigma for Service write by Michael L. George. This book was released on 2003-07-15. Lean Six Sigma for Service available in PDF, EPUB and Kindle. Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Design for Six Sigma for Service
Design for Six Sigma for Service - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Design for Six Sigma for Service write by Kai Yang. This book was released on 2005-06-21. Design for Six Sigma for Service available in PDF, EPUB and Kindle. The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Service Design for Six Sigma
Service Design for Six Sigma - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Design for Six Sigma write by Basem El-Haik. This book was released on 2005-08-19. Service Design for Six Sigma available in PDF, EPUB and Kindle. A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.
The Ten Commandments of Lean Six Sigma
The Ten Commandments of Lean Six Sigma - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Ten Commandments of Lean Six Sigma write by Jiju Antony. This book was released on 2019-11-29. The Ten Commandments of Lean Six Sigma available in PDF, EPUB and Kindle. Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
