Managing Customer Trust, Satisfaction, and Loyalty Through Information Communication Technologies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Customer Trust, Satisfaction, and Loyalty Through Information Communication Technologies write by Riyad Eid. This book was released on 2013. Managing Customer Trust, Satisfaction, and Loyalty Through Information Communication Technologies available in PDF, EPUB and Kindle.
Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies
Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies write by Eid, Riyad. This book was released on 2013-03-31. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies available in PDF, EPUB and Kindle. Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technologys involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.
Transfer Effect of Trust, Satisfaction and Loyalty Link
Transfer Effect of Trust, Satisfaction and Loyalty Link - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Transfer Effect of Trust, Satisfaction and Loyalty Link write by Sami F. Elestwani. This book was released on 2015. Transfer Effect of Trust, Satisfaction and Loyalty Link available in PDF, EPUB and Kindle. With the recent advancements in information and communications technology, e-contact centers have taken on a new role in the retail world. They have become an essential gateway to retailers’ relationship with their customers. The use of consumer-trusted advanced communication technologies in e-contact centers has been found to play an important role in the creation of customer loyalty. The purpose of this study was to investigate the effect of consumer trust in information and communication technology on the trust, satisfaction, and loyalty that customers develop with e-contact centers and to provide an integrated model to assess the effect of a trust-satisfaction-loyalty link to e-contact centers on the formation process of their loyalty to retailers. The results suggest that trust in communication technology plays an important role in the formation process of customer trust, satisfaction and loyalty within e-contact centers, and that customer trust, satisfaction, and loyalty to e-contact centers are linked to their loyalty to retailers.
Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship
Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship write by Khosrow-Pour, D.B.A., Mehdi. This book was released on 2018-11-09. Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship available in PDF, EPUB and Kindle. As businesses aim to compete internationally, they must be apprised of new methods and technologies to improve their digital marketing strategy in order to remain ahead of their competition. Trends in entrepreneurship that drive consumer engagement and business initiatives, such as social media marketing, yields customer retention and positive feedback. Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship provides information on emerging trends in business innovation, entrepreneurship, and marketing strategies. While highlighting challenges such as successful social media interactions and consumer engagement, this book explores valuable information within various business environments and industries such as e-commerce, small and medium enterprises, hospitality and tourism management, and customer relationship management. This book is an ideal source for students, marketers, social media marketers, business managers, public relations professionals, promotional coordinators, economists, hospitality industry professionals, entrepreneurs, and researchers looking for relevant information on new methods in digital marketing and entrepreneurship.
Strategic Labor Relations Management in Modern Organizations
Strategic Labor Relations Management in Modern Organizations - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Strategic Labor Relations Management in Modern Organizations write by Casademunt, Ana María Lucia. This book was released on 2016-04-22. Strategic Labor Relations Management in Modern Organizations available in PDF, EPUB and Kindle. Rapid changes within the modern business landscape have created new demands for human resources management. With a different set of challenges to face, human resources managers must implement novel approaches to improve policy effectiveness. Strategic Labor Relations Management in Modern Organizations is a pivotal reference source for the latest scholarly research on emerging human resource practices in relation to labor management, featuring innovative methods to remain competitive in the global business arena. Focusing on critical analyses and real-world applications, this book is ideally designed for professionals, upper-level students, managers, and researchers actively involved in human resources settings.
