Managing Public Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Public Services write by Richard Common. This book was released on 2016-06-06. Managing Public Services available in PDF, EPUB and Kindle. Managing Public Services: Competition and Decentralization is intended for public sector managers to help them assess their situation and assist them to think creatively about different approaches for the future. The book begins on the general principle that business is good and bureaucracy is bad. This topic is followed by detailed studies of organizations, whether these are in a competitive environment, victims of market rhetoric, or in another competitive spectrum. Public sector managers are then encouraged to analyze their own organizations so appropriate actions can be applied into their situation. The extent to which competition is happening is explained, and if competition does not work well, then the concept of decentralization may be adopted. To what extent decentralization can then be used to increase the motivation and commitment of their employees is explained. The authors believe that new ways and methods of working will follow. But, any successes of these changes have to be measured by an important gauge: the impact upon the recipients of the new and improved services. In any undertaking, failures are bound to happen, and the authors suggest that public sector managers should be more tolerant. Finally, the book notes that to achieve delivery of quality service, whether these are for customers or clients, an important approach to managerial action is the design towards a good experience. Public administrators, heads and CEOs of public institutions and private firms, professors and students in public administration, policymakers, and sociologists will find this book valuable.
Managing Public Services
Managing Public Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Public Services write by Irvine Lapsley. This book was released on 2021-11-23. Managing Public Services available in PDF, EPUB and Kindle. This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.
Managing the New Public Services
Managing the New Public Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing the New Public Services write by David Farnham. This book was released on 1996. Managing the New Public Services available in PDF, EPUB and Kindle. Managing the New Public Services evaluates managerial changes in British public services since 1979, focusing on the new public management and its rationale and practices. It analyses the political origins of public service change and its impact.
Managing Public Services - Implementing Changes
Managing Public Services - Implementing Changes - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Public Services - Implementing Changes write by Tony L. Doherty. This book was released on 2005-08-18. Managing Public Services - Implementing Changes available in PDF, EPUB and Kindle. Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Managing Public Sector Projects
Managing Public Sector Projects - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Public Sector Projects write by David S. Kassel. This book was released on 2016-09-13. Managing Public Sector Projects available in PDF, EPUB and Kindle. Filling a gap in project management literature, this book supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues public managers need to understand. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide, David S. Kassel establishes a framework those in the public sector may follow to ensure the success of their public projects and programs. The book supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology. This second edition includes all-new extended case studies examining recent issues including the rollout of healthcare.gov, the controversial California High Speed Rail system, and refurbishing the Harvard Town Hall. Contributing to critical discussions on budgeting for capital projects and cost-benefit analysis for preliminary planning, this authoritative new edition provides strategic recommendations for effective planning, execution, and maintenance of public projects. In an age of downsized government and in the face of a general distrust of public service, this book is a dependable guide for avoiding common pitfalls and for delivering projects on cost, on schedule, and of the highest quality.
