Managing Service Level Quality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Service Level Quality write by Peter Massam. This book was released on 2003-04-11. Managing Service Level Quality available in PDF, EPUB and Kindle. QoS (Quality of Service) and Network Management are old topics. However, the fusion of IP style multimedia and wireless networks (3G) means that network managers who might previously have dealt with one or the other, must now manage and provide service guarantees for the both. This is where Managing Service Level Quality across Wireless and Fixed Networks steps in. It begins by examining the mechanisms that already existed in fixed IP data networks prior to the introduction of probe and agent technology. A look at these later developments is then supplemented with a real-world scenario of how real time application performance monitoring can not only provide service level management but can also aid in root cause analysis. This same model is then applied to a wireless environment examining which elements are required to be able to deliver multimedia services across 2nd and 3rd generation mobile networks, detailing the components of data networking that will assist in guaranteeing service level performance and the constraints placed on those guarantees when passing services over an air interface to a wireless-enabled device. It asks a simple question: will multimedia applications and the guaranteed levels of service required by them work when traversing from fixed to wireless networks? It tracks QoS components and mechanisms of both environments and looks at what will provide the glue in this brave new converged world and also provides empirical data to back up the conclusions drawn. First book available which applies QoS techniques and technologies to wireless/mobile networks 3G/UMTS Deals with the search for the real time information that constitutes the "customer experience" in terms of application performance so that service levels can be verified against measurable and relevant data in a true end-to-end manner across both fixed and wireless networks Presents probe and agent technology Features a real-world scenario of how real time application performance monitoring can not only provide service level management but can also aid in root cause analysis - this will be of particular interest to practitioner Analyses which elements are required in order to deliver multimedia services across 2nd and 3rd generation mobile networks Details the components of data networking that will assist in guaranteeing service level performance Essential reading for Wireless and IP data network professionals/practitioners, network managers and architects, technical consultants, quality assessment engineers, infrastructure vendors, application developers, portal designers, wireline operators, lecturers, postgraduates, senior undergraduate students and industry trainees.
Site Reliability Engineering
Site Reliability Engineering - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Site Reliability Engineering write by Niall Richard Murphy. This book was released on 2016-03-23. Site Reliability Engineering available in PDF, EPUB and Kindle. The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Service Level Agreements
Service Level Agreements - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Level Agreements write by Andrew Hiles, Hon FBCI, EIoSCM. This book was released on 2016-06-01. Service Level Agreements available in PDF, EPUB and Kindle. This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!
Foundations of Service Level Management
Foundations of Service Level Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Foundations of Service Level Management write by Rick Sturm. This book was released on 2000. Foundations of Service Level Management available in PDF, EPUB and Kindle. This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
Managing Service Quality
Managing Service Quality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Service Quality write by Paul Kunst. This book was released on 1995. Managing Service Quality available in PDF, EPUB and Kindle.
