Service Operations Management eBook_o4 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Operations Management eBook_o4 write by Robert Johnston. This book was released on 2012-08-07. Service Operations Management eBook_o4 available in PDF, EPUB and Kindle. This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Managing Service Operations
Managing Service Operations - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Service Operations write by Bill Hollins. This book was released on 2006-09-18. Managing Service Operations available in PDF, EPUB and Kindle. `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Service And Operations Management
Service And Operations Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service And Operations Management write by Cengiz Haksever. This book was released on 2017-12-26. Service And Operations Management available in PDF, EPUB and Kindle. The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Service Operations Management, Second Edition
Service Operations Management, Second Edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Operations Management, Second Edition write by David W. Parker. This book was released on 2018-06-29. Service Operations Management, Second Edition available in PDF, EPUB and Kindle. Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Public Service Operations Management
Public Service Operations Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Public Service Operations Management write by Zoe J. Radnor. This book was released on 2015-07-30. Public Service Operations Management available in PDF, EPUB and Kindle. How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
