Service Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Productivity Management write by H. David Sherman. This book was released on 2006-09-10. Service Productivity Management available in PDF, EPUB and Kindle. Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Managing Service Productivity
Managing Service Productivity - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Service Productivity write by Ali Emrouznejad. This book was released on 2014-07-31. Managing Service Productivity available in PDF, EPUB and Kindle. This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Measuring and Improving Productivity in Services
Measuring and Improving Productivity in Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Measuring and Improving Productivity in Services write by Faridah Djellal. This book was released on 2009-01-01. Measuring and Improving Productivity in Services available in PDF, EPUB and Kindle. The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Service Quality and Productivity Management
Service Quality and Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Quality and Productivity Management write by Jochen Wirtz. This book was released on 2017. Service Quality and Productivity Management available in PDF, EPUB and Kindle. Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Driving Networked Service Productivity
Driving Networked Service Productivity - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Driving Networked Service Productivity write by Christofer F. Daiberl. This book was released on 2020-03-02. Driving Networked Service Productivity available in PDF, EPUB and Kindle. Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
