Meaningful Healthcare Experience Design - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Meaningful Healthcare Experience Design write by Scott Goodwin. This book was released on 2020-05-10. Meaningful Healthcare Experience Design available in PDF, EPUB and Kindle. This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.
Design for Care
Design for Care - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Design for Care write by Peter Jones. This book was released on 2013-05-01. Design for Care available in PDF, EPUB and Kindle. The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
Human-Centered Service Design for Healthcare Transformation
Human-Centered Service Design for Healthcare Transformation - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Human-Centered Service Design for Healthcare Transformation write by Mario A. Pfannstiel. This book was released on 2023-01-27. Human-Centered Service Design for Healthcare Transformation available in PDF, EPUB and Kindle. This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Service Design Practices for Healthcare Innovation
Service Design Practices for Healthcare Innovation - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Design Practices for Healthcare Innovation write by Mario A. Pfannstiel. This book was released on 2022-01-19. Service Design Practices for Healthcare Innovation available in PDF, EPUB and Kindle. This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Design That Cares
Design That Cares - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Design That Cares write by Janet R. Carpman. This book was released on 2016-05-18. Design That Cares available in PDF, EPUB and Kindle. Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.
