A Handbook for Measuring the Costs and Quality of Access to Justice - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook A Handbook for Measuring the Costs and Quality of Access to Justice write by Martin Gramatikov. This book was released on 2010. A Handbook for Measuring the Costs and Quality of Access to Justice available in PDF, EPUB and Kindle. This handbook was developed by the Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (The Netherlands). It offers practical information on the use of a methodology for measuring the cost and quality of paths to justice, from the perspective of users. How do clients of justice systems like the way in which their needs and concerns are voiced? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was a value for their money? How much time did they spend? This methodology provides answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes.
Measuring the Costs and Quality of Paths to Justice
Measuring the Costs and Quality of Paths to Justice - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Measuring the Costs and Quality of Paths to Justice write by Martin Gramatikov. This book was released on 2013. Measuring the Costs and Quality of Paths to Justice available in PDF, EPUB and Kindle. Legal problems and justice needs are similar in different jurisdictions and different locations. Processes for resolving them, as well as rules determining outcomes vary widely, however. Measuring the price (costs) and quality of such 'paths to justice' from the perspective of the user is likely to enhance users' choice, enable comparison and learning, to increase transparency, and to create incentives for improving access to justice. This paper discusses the contours of a methodology for this purpose and of some concrete tools for measuring costs, procedural quality, and outcome quality. Conceptualization of a path to justice, criteria and items included in the measurement framework, as well as different data collection methods, are presented. Experiences from two pilot studies give insight in the challenges that lie ahead, and in the potential uses of the (developing) measurement methodology.
A Framework for Measuring the Costs of Paths to Justice
A Framework for Measuring the Costs of Paths to Justice - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook A Framework for Measuring the Costs of Paths to Justice write by Martin Gramatikov. This book was released on 2009. A Framework for Measuring the Costs of Paths to Justice available in PDF, EPUB and Kindle. For a long time, the official justice mechanisms have been perceived as expensive and unaffordable for the majority of people. In this article, I review the literature on barriers to justice and contemplate the identified barriers as costs that users must spend on their paths to justice. The goal of this paper is to elaborate a framework of categories of the private costs of justice, which should facilitate the measurement and comparison of costs of the paths to justice. Using the criterion of substance of the costs, the framework recognizes three categories - out-of-pocket costs, opportunity costs and intangible costs. For each cost category, I discuss the relevant measurement and validation challenges. A conclusion of the study is that despite the focus of policy actions and research placed on the out-of-pocket costs of justice, the costs from the other two categories are a significant challenge for the accessibility of the paths to justice. The use of the framework is recommended as a more balanced approach to measuring, comparing and understanding the existing barriers faced during the paths to justice.
Justice as Experienced by the User
Justice as Experienced by the User - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Justice as Experienced by the User write by Martin Gramatikov. This book was released on 2009. Justice as Experienced by the User available in PDF, EPUB and Kindle. People who experience a legal problem and pursue its resolution by a neutral person or neutral body have to deal with the costs and quality of legal procedures. High costs of reaching justice and factors related to the quality of procedures and outcomes might be perceived as barriers to access to justice. A person could lump a problem without taking any steps or decide on a strategy taking the expected barriers of access to justice into consideration. The paper includes an overview of the results from an empirical study of consumer related disputes in The Netherlands. The perceptions and evaluations of people who referred their legal problem to the Consumer Dispute Commission were analysed. A web-based questionnaire was distributed to 152 participants who used the procedure and received an outcome in the past 12 months. Three distinct properties of the procedures were measured. These include the costs of the procedure, the quality of the procedure and quality of the outcome. The primary aim of the study is to assess and predict the role of cost, quality of procedure and quality of outcome as barriers to access to justice for this particular path to justice. The results of the study demonstrate that the perceptions of the quality of the outcome are strongly influenced by the favourability of the outcome. Positive evaluations of the quality of the procedure also increase the satisfaction with the outcome but not as strongly as outcome favourability. Monetary and non-monetary costs only have a marginal impact on evaluations of the quality of the procedure and the quality of the outcome. After controlling for the effects of outcome favourability and quality of the procedure, a negative association between monetary costs and the perceived quality of the outcome is observed. The amount of time that users spent on the procedure and the related stress were not found to affect the evaluation of the quality of the outcome. The costs of the procedure as well as the quality of the procedure are only marginal predictors of the quality of the outcome when compared with outcome favourability. This finding has significant effects for providers of paths to justice but has to be interpreted in the light of the specific features and conditions of the dispute resolution procedure carried out by the Consumer Dispute Commission. The relevance of the research findings is discussed in the light of previous research on access to justice and procedural justice.
Costs and Quality of Online Dispute Resolution
Costs and Quality of Online Dispute Resolution - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Costs and Quality of Online Dispute Resolution write by Martin Gramatikov. This book was released on 2012. Costs and Quality of Online Dispute Resolution available in PDF, EPUB and Kindle. Of the ODR movement and review of the relevant literature / Marta Poblet -- Definitions of online dispute resolution / Simon Thomson & Avrom Sherr -- ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz -- EU regulation on ODR : an introduction and some thoughts / Graham Ross -- Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder -- What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen -- Measuring the costs of ODR / Martin Gramatikov -- Quality of ODR procedures / Laura Klaming -- Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter.
