Models, Methods and Tools for Product Service Design - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Models, Methods and Tools for Product Service Design write by Laura Cattaneo. This book was released on 2018-08-30. Models, Methods and Tools for Product Service Design available in PDF, EPUB and Kindle. This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.
Good Services
Good Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Good Services write by Louise Downe. This book was released on 2020-03-03. Good Services available in PDF, EPUB and Kindle. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
This Is Service Design Doing
This Is Service Design Doing - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook This Is Service Design Doing write by Marc Stickdorn. This book was released on 2018-01-02. This Is Service Design Doing available in PDF, EPUB and Kindle. How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Introduction to Product/Service-System Design
Introduction to Product/Service-System Design - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Introduction to Product/Service-System Design write by Tomohiko Sakao. This book was released on 2009-11-27. Introduction to Product/Service-System Design available in PDF, EPUB and Kindle. "Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
This is Service Design Thinking
This is Service Design Thinking - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook This is Service Design Thinking write by Marc Stickdorn. This book was released on 2012. This is Service Design Thinking available in PDF, EPUB and Kindle. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
