Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality write by Stanislav Ivanov. This book was released on 2019-10-14. Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality available in PDF, EPUB and Kindle. Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality write by Stanislav Ivanov. This book was released on 2019-10-14. Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality available in PDF, EPUB and Kindle. Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Robots in travel, tourism and hospitality: Key findings from a global study
Robots in travel, tourism and hospitality: Key findings from a global study - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Robots in travel, tourism and hospitality: Key findings from a global study write by Craig Webster. This book was released on 2020-02-17. Robots in travel, tourism and hospitality: Key findings from a global study available in PDF, EPUB and Kindle. This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.
Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis
Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis write by Stanislav Hristov Ivanov. This book was released on 2017. Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies - A Cost-Benefit Analysis available in PDF, EPUB and Kindle. Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited - a gap that is partially filled by this paper. It investigates the costs and benefits of the adoption of RAISA by travel, tourism, and hospitality companies (hotels, restaurants, event organisers, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries and others). Specifically the paper looks at how RAISA influence the competitiveness, service quality, human resource management, service operations processes and standards, hospitality facilities layout, operating costs and revenues, and investigates the conditions under which the adoption of RAISA would be of benefit of the company. The paper acknowledges that the adoption of RAISA is dependent on the labour and technology costs, customers' readiness and willingness to be served by a robots, cultural characteristics of both customers and service providers, the technological characteristics of RAISA solutions and other factors. The paper elaborates on the practical challenges to be faced by tourist companies when introducing RAISA (e.g. related to resistance to change, reengineering of service processes) and provide recommendations to both tourism companies and robot manufacturers how to deal with these challenges.
Handbook of e-Tourism
Handbook of e-Tourism - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Handbook of e-Tourism write by Zheng Xiang. This book was released on 2022-09-01. Handbook of e-Tourism available in PDF, EPUB and Kindle. This handbook provides an authoritative and truly comprehensive overview both of the diverse applications of information and communication technologies (ICTs) within the travel and tourism industry and of e-tourism as a field of scientific inquiry that has grown and matured beyond recognition. Leading experts from around the world describe cutting-edge ideas and developments, present key concepts and theories, and discuss the full range of research methods. The coverage accordingly encompasses everything from big data and analytics to psychology, user behavior, online marketing, supply chain and operations management, smart business networks, policy and regulatory issues – and much, much more. The goal is to provide an outstanding reference that summarizes and synthesizes current knowledge and establishes the theoretical and methodological foundations for further study of the role of ICTs in travel and tourism. The handbook will meet the needs of researchers and students in various disciplines as well as industry professionals. As with all volumes in Springer’s Major Reference Works program, readers will benefit from access to a continually updated online version.
