Service Management For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Management For Dummies write by Judith S. Hurwitz. This book was released on 2009-05-11. Service Management For Dummies available in PDF, EPUB and Kindle. A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Service Management for Dummies
Service Management for Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Management for Dummies write by Judith Hurwitz. This book was released on 2009. Service Management for Dummies available in PDF, EPUB and Kindle.
Operations Management For Dummies
Operations Management For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Operations Management For Dummies write by Mary Ann Anderson. This book was released on 2013-07-09. Operations Management For Dummies available in PDF, EPUB and Kindle. Score your highest in Operations Management Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, Operations Management For Dummies serves as an extremely resourceful aid for this difficult subject. Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects. Clearly organizes and explains complex topics Serves as an supplement to your Operations Management textbooks Helps you score your highest in your Operations Management course Whether your aim is to earn an undergraduate degree in business or an MBA, Operations Management For Dummies is indispensable supplemental reading for your operations management course.
ITIL For Dummies
ITIL For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook ITIL For Dummies write by Peter Farenden. This book was released on 2012-04-23. ITIL For Dummies available in PDF, EPUB and Kindle. ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
Customer Service For Dummies
Customer Service For Dummies - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service For Dummies write by Karen Leland. This book was released on 2011-03-03. Customer Service For Dummies available in PDF, EPUB and Kindle. Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
