Service Operations Management, Second Edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Operations Management, Second Edition write by David W. Parker. This book was released on 2018-06-29. Service Operations Management, Second Edition available in PDF, EPUB and Kindle. Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service And Operations Management
Service And Operations Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service And Operations Management write by Cengiz Haksever. This book was released on 2017-12-26. Service And Operations Management available in PDF, EPUB and Kindle. The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Successful Service Operations Management
Successful Service Operations Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Successful Service Operations Management write by Richard Metters. This book was released on 2006. Successful Service Operations Management available in PDF, EPUB and Kindle. This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
Service Operations Management eBook_o4
Service Operations Management eBook_o4 - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Operations Management eBook_o4 write by Robert Johnston. This book was released on 2012-08-07. Service Operations Management eBook_o4 available in PDF, EPUB and Kindle. This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Service Operations Management
Service Operations Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Operations Management write by Jonah C. Pardillo. This book was released on 2019-11. Service Operations Management available in PDF, EPUB and Kindle. Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it
