Service Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Productivity Management write by H. David Sherman. This book was released on 2006-09-10. Service Productivity Management available in PDF, EPUB and Kindle. Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Service Quality and Productivity Management
Service Quality and Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Quality and Productivity Management write by Jochen Wirtz. This book was released on 2017. Service Quality and Productivity Management available in PDF, EPUB and Kindle. Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services
Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services write by Fabio Sartori Piran. This book was released on 2020-01-08. Analysis and Management of Productivity and Efficiency in Production Systems for Goods and Services available in PDF, EPUB and Kindle. In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Productivity Engineering and Management
Productivity Engineering and Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Productivity Engineering and Management write by David J. Sumanth. This book was released on 1984. Productivity Engineering and Management available in PDF, EPUB and Kindle.
Supporting Service Productivity Management
Supporting Service Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Supporting Service Productivity Management write by Hans Peter Rauer. This book was released on 2014. Supporting Service Productivity Management available in PDF, EPUB and Kindle.
