Service Quality and Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Quality and Productivity Management write by Jochen Wirtz. This book was released on 2017. Service Quality and Productivity Management available in PDF, EPUB and Kindle. Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Service Productivity Management
Service Productivity Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Service Productivity Management write by H. David Sherman. This book was released on 2006-09-10. Service Productivity Management available in PDF, EPUB and Kindle. Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Integrating Productivity and Quality Management, Second Edition,
Integrating Productivity and Quality Management, Second Edition, - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Integrating Productivity and Quality Management, Second Edition, write by Johnson Edosomwan. This book was released on 1995-06-16. Integrating Productivity and Quality Management, Second Edition, available in PDF, EPUB and Kindle. This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.
Managing Service Productivity
Managing Service Productivity - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Managing Service Productivity write by Ali Emrouznejad. This book was released on 2014-07-31. Managing Service Productivity available in PDF, EPUB and Kindle. This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
The Quality-productivity Connection in Service-sector Management
The Quality-productivity Connection in Service-sector Management - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Quality-productivity Connection in Service-sector Management write by John Clark Shaw. This book was released on 1978. The Quality-productivity Connection in Service-sector Management available in PDF, EPUB and Kindle. USA. Monograph outlining management techniques for increasing quality standard, labour productivity and profitability - describes a management policy focusing on successful organizational planning, efficiency in resource allocation and operational management in context with competitiveness among businesses and reduced need for quality control. Diagrams.
