The Best I. T. Service Delivery BOOK EVER! - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Best I. T. Service Delivery BOOK EVER! write by Erick Simpson. This book was released on 2008-09-01. The Best I. T. Service Delivery BOOK EVER! available in PDF, EPUB and Kindle. The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
Customer Service Delivery
Customer Service Delivery - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Customer Service Delivery write by Lawrence Fogli. This book was released on 2006-02-02. Customer Service Delivery available in PDF, EPUB and Kindle. Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
The Best NOC and Service Desk Operations BOOK EVER!
The Best NOC and Service Desk Operations BOOK EVER! - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Best NOC and Service Desk Operations BOOK EVER! write by Erick Simpson. This book was released on 2009-10-01. The Best NOC and Service Desk Operations BOOK EVER! available in PDF, EPUB and Kindle. The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical service delivery business units.
The Best I. T. Sales and Marketing BOOK EVER! -
The Best I. T. Sales and Marketing BOOK EVER! - - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Best I. T. Sales and Marketing BOOK EVER! - write by Erick Simpson. This book was released on 2007. The Best I. T. Sales and Marketing BOOK EVER! - available in PDF, EPUB and Kindle. Simpson focuses squarely on one of the most challenging aspects of running a successful I.T. Drawing upon MSP University's experience in helping partners across the country transition to an annuity-based, proactive managed service delivery model, each phase of the I.T.
Complex Service Delivery Processes, Third Edition
Complex Service Delivery Processes, Third Edition - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Complex Service Delivery Processes, Third Edition write by Jean Harvey. This book was released on 2015-08-14. Complex Service Delivery Processes, Third Edition available in PDF, EPUB and Kindle. This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
