The Empathy Edge - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Empathy Edge write by Maria Ross. This book was released on 2019-10-22. The Empathy Edge available in PDF, EPUB and Kindle. Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too.
Standing at the Edge
Standing at the Edge - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Standing at the Edge write by Joan Halifax. This book was released on 2018-05. Standing at the Edge available in PDF, EPUB and Kindle. "[This book is] an ... examination of how we can respond to suffering, live our fullest lives, and remain open to the full spectrum of our human experience"--Amazon.com.
At the Edge of the Haight
At the Edge of the Haight - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook At the Edge of the Haight write by Katherine Seligman. This book was released on 2021-01-19. At the Edge of the Haight available in PDF, EPUB and Kindle. The 10th Winner of the 2019 PEN/Bellwether Prize for Socially Engaged Fiction, Awarded by Barbara Kingsolver “What a read this is, right from its startling opening scene. But even more than plot, it’s the richly layered details that drive home a lightning bolt of empathy. To read At the Edge of the Haight is to live inside the everyday terror and longings of a world that most of us manage not to see, even if we walk past it on sidewalks every day. At a time when more Americans than ever find themselves at the edge of homelessness, this book couldn’t be more timely.” —Barbara Kingsolver, author of Unsheltered and The Poisonwood Bible Maddy Donaldo, homeless at twenty, has made a family of sorts in the dangerous spaces of San Francisco’s Golden Gate Park. She knows whom to trust, where to eat, when to move locations, and how to take care of her dog. It’s the only home she has. When she unwittingly witnesses the murder of a young homeless boy and is seen by the perpetrator, her relatively stable life is upended. Suddenly, everyone from the police to the dead boys’ parents want to talk to Maddy about what she saw. As adults pressure her to give up her secrets and reunite with her own family before she meets a similar fate, Maddy must decide whether she wants to stay lost or be found. Against the backdrop of a radically changing San Francisco, a city which embraces a booming tech economy while struggling to maintain its culture of tolerance, At the Edge of the Haight follows the lives of those who depend on makeshift homes and communities. As judge Hillary Jordan says, “This book pulled me deep into a world I knew little about, bringing the struggles of its young, homeless inhabitants—the kind of people we avoid eye contact with on the street—to vivid, poignant life. The novel demands that you take a close look. If you knew, could you still ignore, fear, or condemn them? And knowing, how can you ever forget?”
The EQ Edge
The EQ Edge - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The EQ Edge write by Steven J. Stein. This book was released on 2011-04-26. The EQ Edge available in PDF, EPUB and Kindle. REVISED AND UPDAT ED WITH NEW RESEARCH INTO EQ AND PERSONAL AND CAREER SUCCESS What is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team? What does it take to get ahead? To separate yourself from the competition? To lead a less stressful and happier existence? To be fulfilled in personal and professional pursuits? What is the most important dynamic of your makeup? Is it your A) intelligence quotient? or B) emotional quotient? If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But your IQ is fixed and unchangeable. The real key to personal and professional growth is your emotional intelligence quotient, which you can nurture and develop by learning more about EQ from the international bestseller The EQ Edge. Authors Steven J. Stein and Howard E. Book show you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm-all of which are essential ingredients of success. The EQ Edge offers fascinating-and sometimes surprising-insights into what it takes to be a top law-enforcement officer, lawyer, school principal, student, doctor, dentist or CEO. You will learn what the top EQ factors are across many different kinds of jobs, from business managers and customer service representatives to HR professionals and public servants. The EQ Edge will help you determine which personnel are the right fit for job opportunities and who among your staff are the most promising leaders and drivers of your business. And because all of us have other roles-parent, spouse, caregiver to aging parents, neighbor, friend-The EQ Edge also describes how everyone can be more successful in these relationships. "Finally, a practical and usable guide to what emotional intelligence is all about. This book peels the onion on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success."—Michael Feiner, Professor, Columbia Graduate School of Business and author of The Feiner Points of Leadership
The Empathetic Workplace
The Empathetic Workplace - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Empathetic Workplace write by Katharine Manning. This book was released on 2021-02-16. The Empathetic Workplace available in PDF, EPUB and Kindle. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
