The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship write by Bryan Bergeron. This book was released on 2000-11-17. The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship available in PDF, EPUB and Kindle. The Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses. • Focuses on achievable results using current technology • Includes a companion Web site with links to examples of state-of-the-art EII technologiesForeword by Ray Kurzweil, author of The Age of Spiritual Machines
Essentials of CRM
Essentials of CRM - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Essentials of CRM write by Bryan Bergeron. This book was released on 2004-01-16. Essentials of CRM available in PDF, EPUB and Kindle. ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." —Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." —John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.
Systems, Social, and Internationalization Design Aspects of Human-computer Interaction
Systems, Social, and Internationalization Design Aspects of Human-computer Interaction - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Systems, Social, and Internationalization Design Aspects of Human-computer Interaction write by Michael J. Smith. This book was released on 2001-08-01. Systems, Social, and Internationalization Design Aspects of Human-computer Interaction available in PDF, EPUB and Kindle. Please see Volume I for a full description.
Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment
Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment write by Josip Stjepandić. This book was released on 2012-08-10. Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment available in PDF, EPUB and Kindle. The CE Conference series is organized annually by the International Society for Productivity Enhancement (ISPE) and constitutes an important forum for international scientific exchange on concurrent and collaborative enterprise engineering. These international conferences attract a significant number of researchers, industrialists and students, as well as government representatives, who are interested in the recent advances in concurrent engineering research and applications. Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment: Proceedings of the 19th ISPE International Conference on Concurrent Engineering contains papers accepted, peer reviewed and presented at the annual conference held at the University of Applied Sciences in Trier, Germany, from 3rd-7th of September 2012. This covers a wide range of cutting-edge topics including: Systems Engineering and Innovation Design for Sustainability Knowledge Engineering and Management Managing product variety Product Life-Cycle Management and Service Engineering Value Engineering
Virtual Immortality - God, Evolution, and the Singularity in Post- and Transhumanism
Virtual Immortality - God, Evolution, and the Singularity in Post- and Transhumanism - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Virtual Immortality - God, Evolution, and the Singularity in Post- and Transhumanism write by Oliver Krüger. This book was released on 2021-10-31. Virtual Immortality - God, Evolution, and the Singularity in Post- and Transhumanism available in PDF, EPUB and Kindle. In recent years, ideas of post- and transhumanism have been popularized by novels, TV series, and Hollywood movies. According to this radical perspective, humankind and all biological life have become obsolete. Traditional forms of life are inefficient at processing information and inept at crossing the high frontier: outer space. While humankind can expect to be replaced by their own artificial progeny, posthumanists assume that they will become an immortal part of a transcendent superintelligence. Krüger's award-winning study examines the historical and philosophical context of these futuristic promises by Ray Kurzweil, Nick Bostrom, Frank Tipler, and other posthumanist thinkers.
