The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High write by Steven Dinkin. This book was released on 2012-12-14. The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High available in PDF, EPUB and Kindle. The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego
The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High
The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High write by Steven Dinkin. This book was released on 2012-12-11. The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High available in PDF, EPUB and Kindle. Created for the modern medical workplace, a proven four-step program that empowers any manager or trainer with the strategies and skills of a seasoned mediator
Fundamentals of U.S. Health Care
Fundamentals of U.S. Health Care - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Fundamentals of U.S. Health Care write by Jahangir Moini. This book was released on 2017-04-07. Fundamentals of U.S. Health Care available in PDF, EPUB and Kindle. All health care students must be familiar with the basic concepts of health care in the United States. This introductory textbook presents vital information on health care careers and legal, ethical, financial, and policy issues that will help their future practice. It includes chapters on: careers in the health care profession; the complexity of health care; the Patient Protection and Affordable Care Act; professionalism in health; health care for special populations; the Occupational Safety and Health Administration (OSHA) standards; research and advancements in health care; the future of health care. Fundamentals of U.S. Health Care is unique in the way it highlights the important elements of each health career, including job requirements, length of study, and salaries. With the student in mind, this book is accompanied by a website that features detailed PowerPoints and test banks with more than 1,000 review questions. Well-organized and easily understood, this overview provides a reliable, relevant resource and up-to-date reference. It is essential reading for all allied health students, including nurses, surgical technicians, dental hygienists, radiology technicians, medical assistants, pharmacy technicians, physician assistants, and more.
Pharmacy Clinical Coordinator's Handbook
Pharmacy Clinical Coordinator's Handbook - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Pharmacy Clinical Coordinator's Handbook write by Lynn Eschenbacher. This book was released on 2016-01-01. Pharmacy Clinical Coordinator's Handbook available in PDF, EPUB and Kindle. Take Your Skills and Your Team to the Next Level Inside you’ll get real-life examples, sample forms, policies, procedures, checklists, and more for every aspect of your practice, including formulary management, communications, strategic planning, and staff development. Plus, tables and figures for everything from delegation flow and budget schedules to nonformulary drug requests and the SAFE Tool Scoring System. Get the advice, support, and tools you need to answer essential questions facing any clinical coordinator or manager: What are the key organizational relationships I need to develop to be successful? How can I best demonstrate the value that pharmacy provides to the healthcare team? How can I build and inspire a team to achieve high-quality patient outcomes? With multiple responsibilities and multiple priorities, how do I get started? What can I do to advance clinical pharmacy practice? As a clinical coordinator or clinical manager you are in a position to positively impact the lives of both your staff and the patients you serve every day. With the Pharmacy Clinical Coordinators Handbook you can now develop the vision and strategy you need to succeed in this essential and demanding position.
The Exchange
The Exchange - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Exchange write by Steven Dinkin. This book was released on 2011-06-28. The Exchange available in PDF, EPUB and Kindle. Studies indicate that on average, managers and supervisors spend a little more than forty percent of their time resolving workplace conflicts. All this time adds up to a lot of headaches, a hit to morale, and a significant loss in productivity. The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict is for every director, manager, and supervisor who is tired of using trial and error to put out fires. Supplying readers with proven tools for resolving emotionally charged disputes, this go-to-guide details a four-stage process derived from the conflict resolution model used for more than 25 years at the National Conflict Resolution Center. Designed specifically for the workplace, this highly structured process facilitates the discussion of intense emotional issues so you can learn to preempt and de-escalate disputes before they become volatile. Whether your company is restructuring, downsizing, or merging—or simply needs helpful techniques for use in meetings with angry, disruptive, and disputing employees—The Exchange is for you! Praise for: ... the authors deliver an extraordinary method for resolving disputes quickly and simply and for the greatest benefit of the organization. —Marshall Goldsmith, New York Times Best-Selling Author It could be the difference between having a so-so organization and a great one. —Ken Blanchard, co-author of The One Minute Manager® and Lead with LUV ... we finally have a professional, well-organized program to refer to when conflicts arise in our hospitals and clinics. —Evan Burkett, Chief Human Resource Officer, Sanford Health ... a way to facilitate mutual understanding and common goals in order to move to a better place. —Bill Geppert, Senior Vice President, Cox Communications, Inc.
