The Kindness Revolution - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Kindness Revolution write by Ed Horrell. This book was released on 2006. The Kindness Revolution available in PDF, EPUB and Kindle. Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty. Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. The book shows readers what "kind" companies have in common--a widespread culture of dignity, respect, courtesy, and kindness--and how to replicate it at their own organization. Inspiring and practical, The Kindness Revolution shows readers how to take the critical step toward truly outstanding--and self-perpetuating--customer service.
The Kindness Revolution
The Kindness Revolution - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Kindness Revolution write by Hugh Mackay. This book was released on 2021-05-04. The Kindness Revolution available in PDF, EPUB and Kindle. Generous, erudite, optimistic and candid...Hugh Mackay encourages us to find the best in ourselves and in our society in both good and troubled times. Revolutions never start at the top. If we dare to dream of a more loving country - kinder, more compassionate, more cooperative, more respectful, more inclusive, more egalitarian, more harmonious, less cynical - there's only one way to start turning that dream into a reality: each of us must live as if this is already that country. Following the ravages of 2020's bushfires and pandemic on our mental and emotional health and on the economy, Hugh Mackay reflects on the challenges we faced during that year of upheaval and the questions many of us have asked. What really matters to me? Am I living the kind of life I want? What sort of society do I want us to become? Urging us not to let those questions go, and pointing to our inspiring displays of kindness and consideration, our personal sacrifices for the common good and our heightened appreciation of the value of local neighbourhoods and communities, he asks in turn: 'Could we become renowned as a loving country, rather than simply a "lucky" one?' Absorbing, wise and inspiring, The Kindness Revolution is a distillation of Hugh Mackay's life's work. Written for our times, this truly remarkable book shows how crises and catastrophes often turn out to be the making of us.
The Kindness Cure
The Kindness Cure - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook The Kindness Cure write by Tara Cousineau. This book was released on 2018-02-02. The Kindness Cure available in PDF, EPUB and Kindle. It’s time for a kindness revolution. In The Kindness Cure, psychologist Tara Cousineau draws on cutting-edge research in psychology and neuroscience to show how simple practices of kindness—for ourselves, for others, and for our world—can dissolve our feelings of fear and indifference, and open us up to a life of profound happiness. Compassion for ourselves and others is our birthright as humans—hardwired into our DNA and essential to our happiness. But in our fast-paced, technical savvy and hyper competitive world, it may come as no surprise that rates of narcissism have risen, while empathy levels have declined. We now find ourselves in a “cool to be cruel” culture where it’s easy to feel disillusioned and dejected in our hearts, homes, and communities. So, how can we reverse this malady of meanness and make kindness and compassion an imperative? The Kindness Cure draws on the latest social and scientific research to reveal how the seemingly “soft skills” of kindness, cooperation, and generosity are fundamental to our survival as a species. In fact, it’s our prosocial abilities that put us at the head of the line. Blended with moving case studies and clinical anecdotes, Cousineau offers practical ways to rekindle kindness from the inside out. We are wired to care. The very existence of our human species evolved because of an intricate physiology built for empathy, compassion, and cooperation. Yet we have an epidemic of loneliness, indifference, and cruelty, and we see these destructive trends on a daily basis in our families, schools, neighborhoods, and workplaces. This important book teaches effective skills in compassion, mindfulness, and social and emotional learning, and reveals successful social policy initiatives in empathy taking place that inform everything from family life to education to the workplace. Kindness has the exponential power to renew relationships and transform how we think, feel, and behave in the world. Will you be a part of the revolution?
Why We Revolt
Why We Revolt - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Why We Revolt write by Victor Montori. This book was released on 2020-09-29. Why We Revolt available in PDF, EPUB and Kindle. The Mayo Clinic physician and founder of The Patient Revolution offers a “thoroughly convincing. . . call to action for medical industry reform” (Kirkus). Winner of the 2018 PenCraft Award for Literary Excellence, Why We Revolt exposes the corruption and negligence that are endemic in America’s healthcare system—and offers a blueprint for revolutionizing patient care across the country. Through a series of essays and first-hand accounts, Dr. Victor M. Montori demonstrates how the system has been increasingly exploited and industrialized, putting profit before patients. As costs soar, the United States continues to fall behind other countries on patient outcomes. Offering concrete, direct actions we can take to bring positive change to the healthcare system, Why We Revolt is an inspiring call-to-action for physicians, policymakers, and patients alike. Dr. Montori shows how we can work together to create a system that offers tailored healthcare in a kind and careful way. All proceeds from Why We Revolt go directly to Patient Revolution, a non-profit organization founded by Dr. Montori that empowers patients, caregivers, community advocates, and clinicians to rebuild our healthcare system.
Kindness Boomerang
Kindness Boomerang - read free eBook in online reader or directly download on the web page. Select files or add your book in reader. Download and read online ebook Kindness Boomerang write by Orly Wahba. This book was released on 2017-01-03. Kindness Boomerang available in PDF, EPUB and Kindle. The first book by the creator of the Kindness Boomerang video (more than 20,000,000 views on YouTube) shows readers how to make kindness something they can practice every day.
